Account Director

Cisive

. Lead a portfolio of high-value enterprise accounts to ensure satisfaction, retention, and long-term partnership growth .

Posted 11/4/2026full-timeRemote • Maryland • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing enterprise accounts, ensuring client satisfaction, and driving long-term partnerships. Proficient in project management, communication, and delivering consultative solutions tailored to evolving business needs.

Highest-signal resume keywords

Account ManagementProject ManagementSalesforce ExpertiseHealthcare ExperienceExecutive Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementProject ManagementConsultative SolutionsSpecification AuditsSLA EvaluationContract ManagementReportingUpsellingCross-SellingDocumentation

Soft Skills

Communication SkillsRelationship BuildingCritical ThinkingProblem-SolvingAttention to Detail

Tools & Technologies

SalesforceMicrosoft Office SuiteGoogle AppsHelp Desk SoftwareProject Tracking Software

Industry Keywords

Enterprise AccountsClient ServicesHealthcareChange ManagementCross-Functional Engagement

About the role

Key responsibilities & impact

Lead a portfolio of high-value enterprise accounts to ensure satisfaction, retention, and long-term partnership growth
Present specification changes, IT issues, and strategic projects to IT and Change Management through Salesforce in accordance with the Salesforce Queue Policy
Oversee and monitor IT projects and enhancements in Salesforce, other ticketing platforms, and Target Process
Manage project timelines, ETAs, and communication with internal teams and client stakeholders
Coordinate cross-functional engagement across IT, Operations, Client Services, Product, and Compliance
Work with Client Services leadership to ensure program success, address issues, and communicate account changes
Schedule and facilitate executive-level calls covering program health, best practices, product innovation, performance metrics, and strategic initiatives
Provide client-specific guidance and training for new and existing CSRs
Conduct annual account reviews, including specification audits, enhancement recommendations, proposals, year-over-year analysis, SLA evaluation, and contract adherence assessments
Prepare and deliver Quarterly Business Review presentations
Upload QBR documents and notes to Salesforce and the Wiki
Maintain accurate and complete account documentation in the Wiki
Identify and execute upsell and cross-sell opportunities
Monitor SLAs and contractual commitments and drive remediation plans
Prepare monthly and other required reporting
Lead contract renewal cycles with internal stakeholders
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or equivalent required
Bachelor’s degree preferred
7–10 years of progressive experience in account management or related strategic client-facing roles required
Healthcare experience strongly preferred
Proven experience managing enterprise-level or highly complex client relationships
Demonstrated ability to communicate, present, and influence credibly and effectively with executive audiences
Experience delivering consultative, client-focused solutions that address evolving business needs
Proven ability to manage multiple high-impact projects simultaneously with strong attention to detail
Excellent listening, documentation, and executive presentation skills
Exceptional verbal and written communication skills
Self-motivated, results-driven, and highly accountable
Strong relationship-building skills with integrity, reliability, and professional maturity
Ability to prioritize and manage competing demands
Strong critical thinking and problem-solving abilities
Excellent time and project management skills with strict adherence to deadlines
Expertise with Microsoft Office Suite, Google Apps, Salesforce, and help desk or project tracking software
Ability to communicate clearly and exchange accurate information constantly
Ability to occasionally move objects up to 10 lbs.

Benefits

Comp & perks

Remote work option
Professional office environment
General office equipment provided/used