Contractor Support Representative – French/English

Cisive

. Take inbound calls from clients .

Posted 9/15/2026full-timeRemote • Maryland • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on client relationship management and problem resolution. Proficient in navigating web-based applications and tools, with a commitment to maintaining compliance and service-level agreements.

Highest-signal resume keywords

Inbound Customer Service ExperienceBackground Screening KnowledgeMicrosoft Office Suite ProficiencyProblem Analysis and Resolution SkillsBilingual French/English

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client Account ManagementEmployment Verification ProcessingAnalytical ReviewDispute ResolutionCall Center Metrics Achievement

Soft Skills

Excellent Communication SkillsOrganizational SkillsPunctualityClient Relationship ManagementProactive Problem Solving

Tools & Technologies

SalesforceWeb-Based Applications

Industry Keywords

Client Privacy ComplianceService-Level AgreementsCustomer RetentionRotational Weekend ShiftsAudit Interviews

About the role

Key responsibilities & impact

Take inbound calls from clients
Manage and maintain incoming client and applicant requests
Work closely with internal teams to meet client needs and external service levels
Navigate web-based applications and tools to manage client accounts
Order client reports and services, including drug tests, international, business information, education, and background screening reports
Maintain positive client relationships to support customer retention
Resolve client support calls and emails, achieving first-contact resolution whenever possible
Provide excellent customer service
Escalate issues to internal teams and provide clients with periodic updates
Meet call-center metrics and client turnaround-time expectations
Apply scripts and templates as directed by management
Follow schedules and maintain punctuality to support service-level agreements
Proactively resolve issues and disputes
Support candidate and client inquiries by phone and email for eVerifile
Handle dispute appeal explanations and intake
Support eRailSafe audit interviews
Provide backup for Client Success Helpdesk Associate as needed
Review and approve photos
Process employment verifications
Contractor Support Representative II additionally supports program activities, international report processing, grading/adjudication processing, and program owner support

Requirements

What you’ll need

High school diploma or equivalent required
2 years of experience in an inbound customer service environment, or equivalent education experience
Experience in background screening or other analytical review role preferred
Demonstrated ability to organize and manage multiple priorities
Strong problem analysis and problem resolution skills
Strong computer skills with experience using Microsoft Office Suite required
Ability to maintain client privacy in compliance with all applicable laws
Excellent communication skills
Available for rotational weekend shifts
Experience with Salesforce is a plus
Bi-lingual French/English is a plus

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Cisive Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1977 💼 Consulting ⚖️ Legal 📦 Logistics Consulting
Legal
Logistics Cisive is a compliance-focused talent screening and workforce risk management company that provides background checks, drug and occupational health testing, ongoing monitoring, electronic I-9, and executive intelligence through a single, integrated platform. They serve highly regulated industries—particularly healthcare and transportation—offering specialized products like PreCheck for healthcare and Driver iQ for driver screening, and emphasize fast, accurate results and regulatory compliance for employers. Contractor Support Representative – French/English 🔥 4 minutes ago 🦀 Maryland – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor 👻 Ghost score 10% 🗣️🇫🇷 French Required Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Take inbound calls from clients
Manage and maintain incoming client and applicant requests
Work closely with internal teams to meet client needs and external service levels
Navigate web-based applications and tools to manage client accounts
Order client reports and services, including drug tests, international, business information, education, and background screening reports
Maintain positive client relationships to support customer retention
Resolve client support calls and emails, achieving first-contact resolution whenever possible
Provide excellent customer service
Escalate issues to internal teams and provide clients with periodic updates
Meet call-center metrics and client turnaround-time expectations
Apply scripts and templates as directed by management
Follow schedules and maintain punctuality to support service-level agreements
Proactively resolve issues and disputes
Support candidate and client inquiries by phone and email for eVerifile
Handle dispute appeal explanations and intake
Support eRailSafe audit interviews
Provide backup for Client Success Helpdesk Associate as needed
Review and approve photos
Process employment verifications
Contractor Support Representative II additionally supports program activities, international report processing, grading/adjudication processing, and program owner support 🎯 Requirements
High school diploma or equivalent required
2 years of experience in an inbound customer service environment, or equivalent education experience
Experience in background screening or other analytical review role preferred
Demonstrated ability to organize and manage multiple priorities
Strong problem analysis and problem resolution skills
Strong computer skills with experience using Microsoft Office Suite required
Ability to maintain client privacy in compliance with all applicable laws
Excellent communication skills
Available for rotational weekend shifts
Experience with Salesforce is a plus
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