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Citadelle

Senior IT Technician – 2nd Level

Citadelle

. Administration, migration, and maintenance of the entire IT infrastructure, including Active Directory, servers, backups, virtualization, and networks .

Posted 9/24/2026full-timeNordhorn • GermanySeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive IT expertise in administration, migration, and maintenance of IT infrastructure, including Active Directory, virtualization, and network management. Proficient in providing end-user support and technical consulting, with a strong focus on customer satisfaction and collaboration.

Highest-signal resume keywords
System AdministrationActive DirectoryHyper-V VirtualizationNetwork SecurityCustomer Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Windows ClientsWindows ServersDNSDHCPGroup PolicyMicrosoft 365Backup SolutionsNetworksFirewallsIT Infrastructure Maintenance
Soft Skills
Independent Problem SolvingStructured ApproachCustomer-Focused CommunicationTeam CollaborationHands-On Mentality
Tools & Technologies
Ticketing SystemVPN ConnectionsSoftware InstallationEnd-User Support ToolsIT Project Participation
Certifications & Qualifications
Vocational Training as IT Specialist for Systems IntegrationIT Systems Electronics Technician
Industry Keywords
IT Infrastructure2nd-Level SupportRequirements AnalysisCustomer ConsultingTechnical Support

Tech Stack

Tools & technologies
DNSFirewalls

About the role

Key responsibilities & impact
  • Administration, migration, and maintenance of the entire IT infrastructure, including Active Directory, servers, backups, virtualization, and networks
  • Setup and configuration of appropriate IT systems for customers
  • Independent resolution of IT issues
  • Logging, categorizing, and documenting user issues in the ticketing system
  • On-site and remote support for end users at the 2nd-level support tier
  • Installation of software products on end-user devices
  • On-time installation, commissioning, and maintenance of PCs and server systems
  • Installation, configuration, and maintenance of networks, Internet connections, and VPN connections within customer environments
  • Requirements analysis, customer consulting, and technical support in preparing proposals
  • End-user support and participation in various IT projects

Requirements

What you’ll need
  • Extensive IT expertise
  • Completed vocational training as an IT Specialist for Systems Integration, IT Systems Electronics Technician, or a comparable IT qualification
  • Career changers with equivalent knowledge are welcome
  • Professional experience as a System Administrator in a comparable role, ideally with direct customer contact
  • Knowledge in several of the following areas: Windows clients and servers, virtualization (Hyper-V), Active Directory, DNS, DHCP, Group Policy, Microsoft 365, backup solutions, networks, and firewalls
  • Strong knowledge in several of the following areas: Hyper-V, network and IT security, as well as Office applications and their configuration
  • Ability to work independently, a structured approach, and a hands-on mentality
  • Open, authentic, and customer-focused manner
  • Enjoyment of teamwork and collaboration with end users
  • Class B driver's license
  • Very good command of German

Benefits

Comp & perks
  • A mission: building a national champion in the IT systems house market
  • Collaboration with teams throughout Germany and an annual company summer party
  • Lean structures and continuous professional development opportunities
  • Employer-funded lunch
  • Attractive employee rates, offers, and discounts through Corporate Benefits
  • Company membership with EGYM Wellpass, providing access to sports, fitness, and leisure facilities
  • Employer contributions to occupational retirement plans
  • Flexible workspace