Citadelle

IT Support

• Administration, migration, and maintenance of the entire IT infrastructure, including Active Directory, servers, backups, virtualization, and networks
• Setup and configuration of appropriate IT systems for customers
• Independent resolution of IT issues
• Logging, categorizing, and documenting user issues in the ticketing system
• On-site and remote support for end users at the 2nd-level support tier
• Installation of software products on end-user devices
• On-time installation, commissioning, and maintenance of PCs and server systems
• Installation, configuration, and maintenance of networks, Internet connections, and VPN connections within customer environments
• Requirements analysis, customer consulting, and technical support in preparing proposals
• End-user support and participation in various IT projects

Senior IT Technician – 2nd Level

• Administration, migration, and maintenance of Windows client and server systems, including setting up the relevant systems for customers
• Independently troubleshooting and resolving IT issues
• Recording, categorizing, and documenting user issues in the ticketing system
• On-site and remote support for end users
• Installing software products on end-user devices
• Timely installation, commissioning, and maintenance of PCs and server systems
• Installing, configuring, and maintaining networks, Internet access, and VPN connections within customer infrastructures
• Requirements analysis, customer consulting, and technical support during proposal preparation
• User support and participation in various IT projects

Senior IT Technician – 2nd Level

Junior IT Administrator