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About the role
Key responsibilities & impact- Build and maintain trusted stakeholder relationships across assigned internal business partners
- Develop deep knowledge of internal client objectives, priorities, audience needs, decision-making environments, and organizational dynamics
- Capture and document partner signals, recurring needs, challenges, and emerging priorities
- Bring internal client intelligence into Skyline to inform planning, capability development, and proactive outreach
- Identify opportunities for earlier or broader Skyline involvement
- Maintain the account Opportunity Tracker
- Connect opportunities across teams, products, and lines of business
- Partner with Strategy, Creative, and Data & Insights to develop proactive recommendations
- Lead intake conversations and clarify business problems before execution
- Determine the appropriate Skyline solution, including deliverables, campaigns, research, or data support
- Bring Skyline experts into conversations early to shape responses
- Improve brief quality by defining objectives, audience, desired outcomes, context, and success measures
- Constructively challenge or redirect requests when a different approach adds value
- Maintain structured account plans covering priorities, stakeholders, work, relationship health, risks, and opportunities
- Lead strategic account reviews focused on intelligence, decisions, opportunities, and risks
- Coordinate with Operations on capacity, prioritization, and portfolio visibility
- Escalate account-level risks proactively
- Contribute account insights to the Internal Client Intelligence Hub and Skyline leadership reporting
- Partner with Data & Insights and Operations to communicate measurable business impact
- Connect completed work to outcomes such as satisfaction, efficiency gains, cost savings, and internal adoption
- Identify case studies, proof points, and leadership narratives
- Recommend next steps and future opportunities based on account insights and performance information
- Help marketing partners understand Skyline's full value beyond individual deliverables
- Assess risk, drive compliance with applicable laws and policies, apply ethical judgment, and escalate, manage, and report control issues
Requirements
What you’ll need- Bachelor's degree in Marketing, Communications, Business, or a related field
- 6-10 years of account management, client partnership, or strategic advisory experience in a creative, marketing, advertising, or integrated agency environment
- Experience managing complex client relationships across multiple stakeholders and lines of business
- Strong consultative instincts and ability to uncover underlying business needs and shape solutions
- Experience developing account plans, managing opportunity pipelines, and leading strategic conversations
- Ability to translate business priorities into clear creative and strategic briefs
- Strong analytical skills using performance data and internal client insights
- Exceptional written, verbal, and interpersonal communication skills, including executive-level presentation and facilitation
- Ability to work cross-functionally across creative, data, technology, and delivery teams
- Ability to build trust and drive action across teams and senior stakeholders, navigate ambiguity, exercise sound judgment, and tailor conversations to organizational context
- Proficiency in Microsoft Office suite (Word, Excel, Outlook, PowerPoint)
- Preferred: Experience in financial services, banking, or other regulated industry in-house agency environments
- Preferred: Familiarity with marketing data and analytics platforms, campaign performance measurement, or audience insights tools
- Preferred: Experience with AI-enabled workflows, creative technology, or digital production environments
Benefits
Comp & perks- Discretionary and formulaic incentive and retention awards
- Medical, dental & vision coverage
- 401(k)
- Life, accident, and disability insurance
- Wellness programs
- Paid vacation
- Paid sick leave
- Paid holidays