Citi

Analyst

• Collaborate with development, product, and QA teams to understand project requirements and define comprehensive test strategies
• Design, develop, and maintain automated test scripts using Selenium WebDriver in Java
• Design, write, and execute manual test plans and test cases
• Perform manual functional, integration, system, regression, smoke, sanity, and exploratory testing
• Implement and maintain test automation frameworks including Page Object Model, TestNG/JUnit, and Cucumber BDD
• Execute automated tests, analyze results, and identify defects for resolution with development teams
• Integrate automated tests into CI/CD pipelines such as Jenkins, GitLab CI, and Azure DevOps
• Conduct API testing using Postman or Swagger
• Perform database validation using SQL queries
• Participate in code reviews of test automation scripts
• Report test progress, defect status, and product quality to stakeholders
• Research and implement testing tools, technologies, and methodologies
• Contribute to improving software quality processes and practices

IT Quality Analyst, Intermediate

Threat Intelligence Specialist

• Lead open source analysis for CSIS investigations involving fraud, cyber, insider, and other security threats
• Monitor threats and collect data from social media, the deep web, and the dark web using advanced techniques
• Apply qualitative and quantitative analytical methodologies, including link analysis and digital footprint analysis
• Identify intelligence gaps and develop innovative solutions
• Partner with internal and external stakeholders on open source methodologies and tools
• Deliver concise written intelligence products and oral briefings
• Manage multiple projects simultaneously and ensure timely delivery of high-quality results
• Collaborate with global teams

Senior Intelligence Analyst

• Monitor and synthesize internal and external intelligence to identify emerging rewards-abuse schemes
• Conduct qualitative and quantitative analysis to evaluate risk indicators, summarize patterns, and identify trends affecting Citi’s rewards ecosystem
• Assess at-risk accounts and behaviors, identify potential abuse signals, and document findings for internal partners
• Serve as liaison between the Fraud Fusion Center and industry working groups
• Participate in external fraud/loyalty-abuse roundtables and information-sharing forums
• Collaborate with Fraud Policy & Strategy, Product Teams, Data Analytics, AML, Citi Security & Investigative Services, and other stakeholders
• Share emerging intelligence, coordinate assessments, drive threat awareness, and support mitigation steps
• Document processes, investigative flows, and escalation pathways for rewards-abuse incidents
• Maintain investigative notes, intelligence summaries, and analytical artifacts in case-management systems
• Support development of playbooks, best practices, and process improvements
• Balance day-to-day investigations with longer-term research initiatives
• Prioritize assignments, escalate urgent issues, and assist with crisis-response workflows

Manager

• Lead, mentor, and manage multiple cross-functional Scrum teams across globally distributed locations
• Drive end-to-end delivery accountability across concurrent Books of Work, including milestones, dependency management, and business outcomes
• Champion engineering excellence, Agile maturity, and CI/CD best practices
• Conduct technical coaching, talent acquisition, career development, performance evaluations, and capacity planning
• Serve as senior technical authority for enterprise-scale distributed systems
• Validate and steer high-level solution designs and low-level architectural patterns
• Establish coding standards, design patterns, automated test coverage gates, and continuous code quality reviews
• Lead modernization of legacy frameworks into modular, scalable, event-driven, and containerized services
• Drive adoption of Generative AI, Agentic AI, and intelligent autonomous workflows across development and operations
• Identify and architect automation for repetitive engineering and operational tasks
• Foster AI-assisted engineering experimentation while adhering to AI guardrails, security standards, and governance policies
• Oversee architecture and optimization of high-throughput data and reporting pipelines
• Design and govern high-volume event streaming and messaging fabrics
• Ensure high availability, fault tolerance, active-active failover, disaster recovery, and low-latency response requirements
• Influence senior stakeholders and define product roadmaps and strategic technical priorities
• Assess business and architectural risk while safeguarding Citi, its clients, and assets
• Ensure adherence to secure SDLC policies, regulatory standards, information security controls, remediation timelines, and audit readiness

Applications Development Group Manager

• Lead a team of business analysts developing and refining user stories for IVR, AI, and chatbot solutions
• Partner with senior business and technology stakeholders to translate requirements into actionable analysis
• Manage work allocation, performance evaluation, capacity planning, and staffing decisions
• Contribute analytical input to investment planning, prioritization, and funding decisions for the Voice and AI applications portfolio
• Monitor multiple concurrent projects, identify risks, and escalate issues
• Define and uphold business analysis standards and guidelines
• Evaluate business decisions while balancing delivery pace, risk, compliance obligations, and Citi’s reputation and assets

Business Analysis Group Manager – SVP

Vice President

• Lead budgetary reviews and discussions for Services and Services Technology
• Drive technology mandatory budget allocation and maintain the budget allocation model
• Provide investment data and information to senior management
• Enhance investment business cases with technology and product teams
• Represent Services Technology in senior workshops and Investment Lifecycle Steering Committees
• Establish governance structures for technology mandatory initiatives and manage TM Program Governance & Budget
• Embed CEAM, architectural governance, and proactive control checks across the investment lifecycle
• Maintain review cadence with lead architects against technology strategy, application health, and CI/CD readiness
• Ensure correct categorization of Investment Requests by benefit type
• Integrate risk and control frameworks into the TM operating model
• Support Architecture & Shared Services PMO management
• Implement standardized Jira workflows across Services Technology LOBs
• Address VTM management delays through initiatives such as Starfleet
• Explore and adopt generative AI solutions and serve as Services-wide AI/automation liaison
• Deploy Jira automation for Tech mandatory EOVS and NON EOVS
• Monitor EOVS and NON EOVS execution and progress
• Collaborate with central, product, operations, application, risk, control, and stakeholder teams
• Build consensus on unified standards across multiple LOBs
• Facilitate TM process understanding and create Epics/Stories
• Develop dashboards with data visualization teams for investment management and reporting
• Create weekly finance reports and communicate variances and misallocated investment requests
• Use data-driven insights for budget decisions and cost reduction
• Integrate potential, targeted, and realized benefits into dashboards

Portfolio Planning and Investment Governance Leader – Senior Vice President

Data Scientist

• Lead the design and governance of Citi's enterprise information architecture framework
• Improve data availability, accessibility, quality, and reliability across business functions
• Define information architecture principles and standards for the Enterprise Analytics Platform
• Develop and maintain enterprise information management artefacts, including business architecture models, conceptual and logical data models, data flows, data standards, adoption strategies, and data remediation recommendations
• Architect high-level business data solutions that accelerate application design, improve data interoperability, and maximize shared services and assets
• Partner with senior business and technology stakeholders to translate complex data requirements into actionable architectural solutions
• Identify cross-functional data patterns and scalable designs
• Manage and develop a team of data architecture analysts, including performance, resource planning, and professional growth
• Evaluate data-related business decisions for risk and control implications
• Ensure architectural recommendations uphold compliance standards and protect Citi's data assets

Manager, Data, Reporting and Analytics – Fraud Domain

Associate

• Apply specialized onboarding knowledge to monitor, assess, analyze, and evaluate processes and data
• Identify policy gaps, formulate recommendations, research and interpret information, and identify data inconsistencies
• Partner with sales teams and liaise with KYC, Account Opening, and product partners to fulfill client requests
• Provide the highest level of customer service and teamwork
• Ensure documentation is current, accurate, and complete, fulfilling requests promptly
• Support clients navigating KYC/onboarding and account opening processes
• Evaluate moderately complex and variable issues with substantial potential impact
• Provide subject matter expertise, advice, counsel, and facilitation to influence decisions
• Support training and development of peers
• Assess and escalate risk, ensuring compliance with laws, rules, and regulations
• Escalate, manage, and transparently report control issues

Client Experience Associate – AVP

Head of Department

• Own the strategy, roadmap, and delivery for core digital channel experiences, including the Citi Mobile app and Citi.com Dashboards, Communications, and shared digital platform capabilities
• Establish constrained forecasts by outcome for digital, mobile app, and citi.com on monthly, quarterly, and annual bases
• Manage supply and demand of digital real estate and ensure placements reflect Citi's strategy and interaction effects
• Lead platform modernization and technical debt reduction, including platform migrations and login speed optimization
• Build out a scalable CX data foundation enabling faster delivery and platform-level solutions
• Drive channel availability, stability, and security in partnership with Technology and Cyber/Fraud teams
• Establish and own channel performance metrics, including Good Login Rate, Biometric Adoption, channel availability, and session quality
• Champion a platform-first investment philosophy for shared infrastructure solutions such as data, personalization, and content management

Head of Channels & Platforms – Digital & Client Experience

• Produce investigative intelligence and insider threat analyses
• Conduct comprehensive post-investigation analysis to identify root causes, systemic gaps, and lessons learned
• Integrate analytical findings into preventive controls, program enhancements, and long-term mitigation strategies
• Understand insider risk taxonomies and changes to the threat landscape from emerging technologies, geopolitical and sociopolitical factors, and organizational changes
• Support development of a program driving prevention, detection, and remediation of insider threats
• Communicate findings and recommendations to internal stakeholders
• Participate in industry groups and benchmarking activities to facilitate information-sharing and build a dynamic and agile program

Lead Intelligence Analyst

Account Manager

• Identify, build, and deepen relationships with affluent and High Net Worth clients to gain incremental wallet share
• Use financial planning, discovery, and profiling skills to identify client needs
• Anticipate complex financial needs and offer solutions through products, services, and tools
• Provide holistic financial solutions with support from product specialists
• Provide high-touch, face-to-face client engagement and consistent communication
• Master referral opportunities to grow the portfolio
• Source, acquire, and expand high-value customer relationships
• Refer opportunities to segment partners, including Lending Consultants, Financial Advisors, Small Business Partners, and Relationship Managers
• Organize client events to enhance client bonding
• Acquire new clients by converting referral leads
• Manage client follow-up and comply with regulatory and compliance procedures
• Ensure KYC/AML and other compliance norms are followed
• Partner with branch team roles to ensure positive in-branch client experiences
• Assess risk in business decisions and safeguard the firm's reputation, clients, and assets
• Drive compliance with laws, rules, regulations, and policies
• Apply sound ethical judgment and escalate, manage, and report control issues transparently
• Coach and train new recruits
• Assume informal or formal leadership roles within teams

Wealth Relationship Manager – San Jose

Representative

• Service and support Citi’s Investment and/or Banking clients through inbound and outbound phone calls
• Clearly articulate the business value proposition and match clients with appropriate products and services
• Provide timely responses to client service requests received by telephone or email
• Own client issues end to end using a closed-loop process
• Handle inquiries and requests related to banking and/or investment operations, including placing unsolicited securities trades
• Handle customer claims and complaints in accordance with FINRA and firm policy
• Adhere to KYC/AML and other compliance requirements
• Build rapport with clients and use Salesforce for communication of issues, tasks, and opportunities
• Collaborate with back-office staff and obtain appropriate support
• Provide feedback to senior management on client pain points, service barriers, and process improvements
• Respond to investment product requests and refer clients to Financial Advisors when requested
• Identify prospective clients and execute client contact campaigns
• Proactively contact clients to identify needs and deepen relationships
• Complete required function-related training
• Assess risk, safeguard Citi and client assets, comply with laws and regulations, and escalate, manage, and report control issues

Registered Beneficiary Services Representative

Financial Crime

• Execute and implement firm-wide AML risk management policy and strategic direction for the Markets Institutional line of business
• Maintain the AML compliance program, including risk assessments and development of policies, procedures, and governance for an institutional broker dealer
• Identify and assess risks, vulnerabilities, and opportunities for efficient and effective risk coverage
• Assess complex issues, structure potential solutions, and drive effective resolution within statutory and regulatory frameworks
• Analyze data and prepare and present regional/global reports related to AML risk assessments
• Monitor AML-related issues and escalations with senior management and global partners
• Evaluate and respond to escalated matters, further escalate as required, and advise senior management on next steps
• Assess risk in business decisions while ensuring compliance with applicable laws, rules, regulations, and policies; escalate, manage, and report control issues transparently

Senior Vice President, Anti Money Laundering Risk Management

Product Manager

• Define and own a compelling multi-year product vision and roadmap for Controls Technology platforms
• Prioritize regulatory commitments, business feature requests, technical debt remediation, and architecture modernization using data-driven frameworks such as RICE and WSJF
• Own the full product lifecycle from discovery and incubation through growth, optimization, decommissioning, or legacy modernization
• Lead continuous product discovery with business leaders, compliance officers, operational risk managers, and auditors
• Establish and monitor OKRs, KPIs, adoption metrics, risk-reduction indices, and operational efficiency metrics
• Build business cases, ROI models, and executive investment proposals
• Guide and mentor Product Owners and Business Analysts
• Align backlog execution, epics, and sprint goals with strategic roadmaps and business milestones
• Serve as primary product partner for senior leadership, risk committees, and audit bodies
• Communicate product strategy, milestone delivery, risk posture, and value realization
• Align platform features with regulatory guidelines including Basel, SOX, BCBS 239, and FINRA/SEC standards
• Collaborate with Enterprise Architects and Engineering Leads on scalability, data integrity, microservice modularity, and high availability
• Pioneer GenAI, automated policy validation, predictive control monitoring, and intelligent analytics
• Govern and unblock cross-platform dependencies, integration bottlenecks, and third-party vendor risks across global delivery teams

Senior Vice President – Technology Product Management

• Manage ongoing relationships with third-party redemption partners and platform providers
• Coordinate day-to-day partner interactions across campaign development, execution, platform enhancements, and marketing strategy
• Support platform initiatives from inception to delivery with product, technology, legal, and sourcing teams
• Analyze contractual obligations with legal and senior management
• Contribute to governance decisions for third-party redemption agreements
• Develop and maintain performance databases for operational tracking and marketing campaigns
• Provide summaries and recommendations for partnership and campaign decisions
• Prepare senior leadership updates and quarterly business review materials covering strategy, performance, financials, and capability management
• Identify and support new partnership opportunities to expand customer redemption options

IT Quality Analyst, Intermediate

Senior Intelligence Analyst

Senior Intelligence Analyst

Applications Development Group Manager

Business Analysis Group Manager – SVP

Portfolio Planning and Investment Governance Leader – Senior Vice President

Manager, Data, Reporting and Analytics – Fraud Domain

Client Experience Associate – AVP

Head of Channels & Platforms – Digital & Client Experience

Lead Intelligence Analyst

Wealth Relationship Manager – San Jose

Registered Beneficiary Services Representative

Senior Vice President, Anti Money Laundering Risk Management

Senior Vice President – Technology Product Management

ThankYou Rewards Program Coordinator, Assistant Vice President