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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in Level 2/Level 3 application support, particularly in Non-Production environments, with a strong focus on CI/CD pipelines, monitoring tools, and operational effectiveness. Proven ability to collaborate with cross-functional teams and drive automation initiatives while ensuring compliance with risk and control frameworks.
Highest-signal resume keywords
Level 2/Level 3 Application SupportCI/CD Pipeline SupportLinux Operating SystemsOracle/SQL Server/MongoDB ProficiencyMonitoring Tools (Geneos, Splunk, Kibana)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application SupportTroubleshootingRoot Cause AnalysisBatch SchedulingWorkload AutomationDeployment CoordinationRisk AssessmentPreventive ActionsDocumentation DevelopmentAnalytical Skills
Soft Skills
Communication SkillsCoachingCollaborationProblem Management
Tools & Technologies
ITRS GeneosSplunkKibanaAutosysWebSphereWebLogicMQNDMSFTPCloud Technologies
Industry Keywords
Non-Production EnvironmentsDevOpsAgileOperational EffectivenessRisk Compliance
Tech Stack
Tools & technologiesCloudKubernetesLinuxMongoDBOracleSplunkSQL
About the role
Key responsibilities & impact- Provide Level 2/Level 3 technical and business support for Citi applications across Non-Production environments
- Manage, maintain, and support application platforms and operating environments after development
- Perform Start-of-Day/End-of-Day checks, health monitoring, and regional handovers
- Conduct same-day risk checks and reconciliations
- Support and troubleshoot CI/CD pipelines, including build failures, deployment issues, rollbacks, and promotion defects
- Participate in application releases through deployment coordination, validation, verification, and post-release stabilization
- Collaborate with DevOps and Development teams to enable automation and improve deployment reliability
- Support deployment dry runs, rehearsals, and environment readiness assessments
- Monitor applications using ITRS Geneos, Splunk, Kibana, and similar tools
- Assess incident risk and business impact, escalate according to SLAs and incident-management standards
- Perform root cause analysis and drive preventive actions
- Ensure logging, alerting, storage, and archiving procedures function correctly
- Liaise with business users, developers, infrastructure teams, and third-party vendors
- Support Linux platforms, Oracle/SQL Server/MongoDB databases, middleware, and web/application servers
- Provide MQ, NDM, and SFTP middleware support
- Support batch scheduling and workload automation using Autosys
- Develop and maintain support documentation, runbooks, and deployment procedures
- Improve operating standards, support processes, controls, application performance, and operational effectiveness
- Participate in post-implementation reviews
- Serve as subject matter expert for assigned applications and environments
- Coach and guide junior analysts
- Operate within Citi's risk, compliance, and control framework
Requirements
What you’ll need- 7+ years of experience in QA / Testing, Application Support, Production Support, or Technical Operations roles
- Strong experience supporting Non-Production environments in fast-paced delivery models
- Hands-on experience with Linux operating systems
- Proficiency with Oracle, SQL Server, and MongoDB
- Experience supporting WebSphere, WebLogic, MQ, NDM, and SFTP
- Working knowledge of CI/CD pipelines and DevOps delivery practices
- Experience using Geneos, Splunk, Kibana, or equivalent monitoring and logging tools
- Experience with Autosys or enterprise scheduling tools
- Strong analytical, troubleshooting, and problem-management skills
- Excellent written and verbal communication skills, with ability to explain technical issues to non-technical stakeholders
- Exposure to cloud technologies and container platforms such as ECS/Kubernetes is preferred
- Experience working in Agile/DevOps operating models is preferred
- Proven record of driving stability, efficiency, and automation initiatives is preferred
Benefits
Comp & perks- Hybrid work arrangement
- Equal opportunity employment
- Reasonable accommodation for persons with disabilities