Assistant Vice President, Digital Reputation Management

Citi

. Assist in monitoring how the firm is represented across AI platforms such as ChatGPT, Gemini, Claude, Copilot, Perplexity, and Google AI Overviews using monitoring tools .

Posted 9/28/2026full-timeJacksonville • Florida • United StatesLead💰 $79,120 - $118,680 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in AI tools and platforms, project management, and digital communication strategies. Capable of creating training resources and conducting visibility audits to enhance AI representation and digital reputation.

Highest-signal resume keywords

AI Tools FamiliarityProject ManagementDigital CommunicationAnalytical Problem-SolvingContent Strategy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AI Visibility AuditsDigital Reputation AssessmentContent Opportunity IdentificationTraining Material DevelopmentBenchmarking Initiatives

Soft Skills

Excellent Communication SkillsOrganizational SkillsCollaborationAdaptabilityInterpersonal Skills

Tools & Technologies

ChatGPTCopilotGeminiClaudePerplexity

Industry Keywords

Digital TransformationChange ManagementMarketingDigital MediaAnalytics

About the role

Key responsibilities & impact

Assist in monitoring how the firm is represented across AI platforms such as ChatGPT, Gemini, Claude, Copilot, Perplexity, and Google AI Overviews using monitoring tools
Track the latest developments in AI-powered search, answer engines, GEO, and AEO best practices
Support AI visibility audits, benchmarking initiatives, and reporting efforts
Assist in identifying content opportunities that improve the firm’s visibility and representation in AI-generated responses
Support digital reputation assessments and monitoring programs
Coordinate with external vendors, agencies, and technology partners supporting AI visibility initiatives
Create AI training resources, playbooks, and educational materials
Help teams navigate new tools, workflows, and emerging capabilities
Assist with project management, stakeholder coordination, presentations, and reporting activities

Requirements

What you’ll need

Bachelor’s degree in Communications, Marketing, Digital Media, Business, Technology, or related field
3-5 years of experience in communications, digital, marketing, consulting, product, change management, or related disciplines
Strong project management and organizational skills
Excellent written, verbal, and interpersonal communication skills
Strong familiarity with AI tools such as ChatGPT, Copilot, Gemini, Claude, and similar platforms
Ability to work effectively in a fast-changing environment with evolving priorities
Strong analytical and problem-solving capabilities
Experience collaborating across multiple teams and stakeholder groups
Demonstrated ability to quickly learn new technologies and concepts
Experience creating presentations, executive summaries, and strategic recommendations
Preferred: experience supporting digital transformation, innovation, or change management initiatives
Preferred: familiarity with content strategy, social media, analytics, search, or digital platforms
Preferred: experience developing training materials, governance documentation, or knowledge-management resources

Benefits

Comp & perks

Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Discretionary and formulaic incentive and retention awards for eligible employees