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Citi

Branch Support Analyst

Citi

. Provide real-time transactional support via communication tools for assigned branches .

Posted 10/27/2026full-timeRemote • United StatesJuniorMid-Level💰 $64,620 - $90,180 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in quality control processes and risk assessment within a retail branch environment, utilizing strong analytical and decision-making skills to ensure compliance with regulations and enhance operational efficiency.

Highest-signal resume keywords
Quality Control AssessmentRisk AssessmentAnalytical AbilityMicrosoft Office ProficiencyBranch Management Support

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Quality Control ProcessesRisk AssessmentControl ReviewsPerformance FeedbackComputer-Assisted Assessment ToolsBranch Specific SystemsProductivity StandardsAd-Hoc Control ActivitiesDecision-Making SkillsTime Management
Soft Skills
Communication SkillsInterpersonal SkillsOrganizational SkillsAnalytical SkillsTime Management Skills
Tools & Technologies
Microsoft Office ProductsCommunication ToolsAssessment Tools
Industry Keywords
Retail Branch OperationsComplianceControl EnvironmentPerformance ManagementCentral Southeast Region

About the role

Key responsibilities & impact
  • Provide real-time transactional support via communication tools for assigned branches
  • Remotely complete control reviews of key transactions requiring supervisory oversight
  • Advance the use of computer-assisted assessment tools and techniques to improve quality-control efficiency
  • Execute core review curriculum according to productivity standards
  • Complete ad-hoc centralized control activities as required by management
  • Provide performance feedback to Branch Managers and branch staff
  • Participate in branch management routines, including branch huddles and Area & Market key focus calls
  • Evaluate the consistency and effectiveness of branch processes within quality-control scope
  • Assess risk in business decisions and drive compliance with applicable laws, rules, regulations, and policies
  • Escalate, manage, and report control issues transparently while safeguarding Citi, its clients, and assets

Requirements

What you’ll need
  • Minimum of 2 to 5 years of relevant experience
  • Extensive knowledge of activities and control environment of a retail branch
  • Strong organization and time management skills with the ability to produce quality work under time constraints
  • Excellent analytical ability and strong decision-making skills to assess materiality of information under review
  • Strong computer acumen, including extensive knowledge of branch specific systems and Microsoft Office products
  • Excellent written and oral communication skills with demonstrated ability to clearly articulate issues
  • Strong interpersonal skills
  • Bachelor’s/University degree or equivalent experience
  • Candidate should be based in the Central Southeast Region footprint (FL, DC, MD, VA, or IL)

Benefits

Comp & perks
  • Medical, dental & vision coverage
  • 401(k)
  • Life, accident, and disability insurance
  • Wellness programs
  • Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
  • Discretionary and formulaic incentive and retention awards may be available for eligible employees