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Citi

Collections Specialist

Citi

. Manage customer accounts by handling outbound client calls using negotiation techniques to reach effective, timely resolutions .

Posted 10/16/2026full-timeJacksonville • Florida • United StatesJunior💰 $41,600 - $53,600 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong negotiation and problem-solving skills to effectively manage customer accounts and resolve inquiries. Proficient in Microsoft Office and data entry, with the ability to maintain accuracy in a fast-paced environment.

Highest-signal resume keywords
Customer Account ManagementNegotiation TechniquesDecision-Making SkillsData Entry SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Collections ActivityClient Inquiry ResolutionRisk AssessmentOperational ProceduresAttention to Detail
Soft Skills
Sound JudgmentAbility to Work Under PressureEffective Communication
Tools & Technologies
Windows Operating System
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Customer-Facing RoleService-Oriented RoleHome Office Program

About the role

Key responsibilities & impact
  • Manage customer accounts by handling outbound client calls using negotiation techniques to reach effective, timely resolutions
  • Follow operational procedures and select the most appropriate course of action when resolving complex situations
  • Drive consistent and accurate collections activity for all account types using available tools and resources
  • Assess risk in day-to-day decisions in alignment with applicable policies, regulations, and ethical standards
  • Escalate and report control issues transparently, safeguarding customers and the organization
  • Complete training on site at 1400 Citi Cards Way, Jacksonville, Florida
  • Potentially work from home after training if performing in role, with proper working conditions and required technology

Requirements

What you’ll need
  • Attached resume is required to be considered
  • 1–3 years of experience in a customer-facing, collections, or service-oriented role
  • Demonstrated ability to effectively handle and resolve client inquiries
  • Demonstrated ability to negotiate effectively and reach resolution under pressure
  • Strong decision-making and problem-solving skills
  • Sound judgment
  • Proficient in Microsoft Office and Windows operating systems
  • Excellent data entry skills
  • Ability to work in a fast-paced environment while maintaining accuracy and attention to detail
  • High School diploma or equivalent
  • Required technology and proper working conditions for participation in the Home Office Program

Benefits

Comp & perks
  • Day 1 Health Coverage: Medical, Dental, Vision
  • Flexible work strategies
  • 401(k) matching
  • Tuition reimbursement
  • Paid time off including vacation and holidays
  • Confidential mental health resources and assistance programs
  • Life, accident, and disability insurance
  • Wellness programs
  • Discretionary and formulaic incentive and retention awards may be available for eligible employees