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Citi

Collective Investment Services Operations Analyst 1 – Officer

Citi

. Process investment-fund orders accurately and timely, validating client instructions and monitoring execution .

Posted 9/29/2026full-timeKuala Lumpur • MalaysiaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing end-to-end processing of investment-fund transactions, ensuring compliance with fund prospectus requirements and operational controls. Strong ability to investigate discrepancies and implement process improvements in a fast-paced financial environment.

Highest-signal resume keywords
Mutual-Fund Trading ExperienceFund Distribution KnowledgeTransfer Agent Operating ModelsStrong Investigation SkillsStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Fund SubscriptionsRedemptionsSwitchesDealing Cut-OffsCleared-Fund ConceptsSettlement ConceptsOperational Risk ManagementProcess ImprovementTrade Confirmation ReviewOrder Placement
Soft Skills
Problem-SolvingCommunication SkillsAttention to DetailTime Management
Tools & Technologies
Automated Fund-Order PlatformsSTP Environments
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Securities OperationsTransfer AgencyFund ManagementOperational Compliance

About the role

Key responsibilities & impact
  • Process investment-fund orders accurately and timely, validating client instructions and monitoring execution
  • Manage end-to-end processing of subscriptions, redemptions, switches and other fund transactions
  • Review client instructions for completeness, validity and operational eligibility
  • Place orders with Transfer Agents and Fund Management Companies before dealing cut-offs
  • Monitor cash and funding requirements for cleared-fund transactions
  • Monitor trading queues, operational mailboxes and system-generated exceptions
  • Liaise with Transfer Agents, Fund Managers and Vendors regarding order placement, status and execution
  • Investigate and escalate outstanding, rejected, delayed or failed orders
  • Follow up on trade confirmations, contract notes and execution documentation
  • Provide updates to Client Service and internal stakeholders on outstanding or exception trades
  • Investigate discrepancies involving order details, trade dates, settlement instructions, fund cut-offs, pricing or execution status
  • Ensure processing aligns with fund prospectus requirements and dealing rules
  • Manage manual or non-standard trades subject to controls and approvals
  • Support trade cancellations, amendments, corrections and reprocessing
  • Escalate time-sensitive issues affecting trade dates or settlement outcomes
  • Maintain operational records and compliance with procedures, controls and regulatory requirements
  • Identify recurring issues and recommend process improvements or automation
  • Participate in migrations, new-client onboarding, product enhancements and UAT
  • Challenge inefficient processes and implement appropriate risk assessments and controls

Requirements

What you’ll need
  • Experience in mutual-fund trading, fund distribution, transfer agency, custody or securities operations
  • Good understanding of fund subscriptions, redemptions, switches and dealing cut-offs
  • Knowledge of cleared-fund and settlement concepts
  • Understanding of Transfer Agent operating models and fund-order workflows
  • Ability to manage time-critical transactions and operational exceptions
  • Strong investigation and problem-solving capability
  • Strong stakeholder-management and communication skills
  • High attention to accuracy and operational risk
  • Experience with automated fund-order platforms or STP environments would be advantageous
  • Bachelor's/University degree or equivalent experience

Benefits

Comp & perks
  • Programs and services for physical and mental well-being, including telehealth options, health advocates, and confidential counseling
  • Expanded Paid Parental Leave Policy
  • Learning and development resources
  • Programs supporting work-life balance