Customer Service Advocate

Citi

. Serve as the first point of contact for clients by handling inbound calls .

Posted 10/8/2026full-timeTucson • Arizona • United StatesJunior💰 $41,600 - $53,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong client service skills by effectively handling inquiries and delivering exceptional experiences while adhering to compliance standards and regulatory requirements. Proficient in navigating multiple systems and platforms to ensure efficient service delivery.

Highest-signal resume keywords

Customer Service ExperienceMicrosoft Office ProficiencyData Entry SkillsVerbal And Written CommunicationCompliance Standards Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryClient Inquiry ResolutionService Metrics DeliveryRisk IdentificationMulti-Channel Communication

Soft Skills

Clear CommunicationJudgment ApplicationFast-Paced Environment Adaptability

Tools & Technologies

Customer Service PlatformsWindows Operating System

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Citi Products And ServicesEthical ConductRegulatory Requirements

About the role

Key responsibilities & impact

Serve as the first point of contact for clients by handling inbound calls
Evaluate and resolve client inquiries across multiple channels
Navigate multiple computer systems and customer service platforms
Build and maintain knowledge of Citi products and services
Identify potential risks and apply judgment to determine appropriate solutions
Uphold compliance standards, ethical conduct, regulatory requirements, and Citi policies
Deliver exceptional client experiences against defined service metrics
Focus on first-call resolution

Requirements

What you’ll need

1–3 years of experience in a customer-facing or service-oriented role
Proficient in Microsoft Office and Windows operating systems
Excellent data entry skills
Clear and confident verbal and written communication
Ability to manage multiple systems and platforms simultaneously in a fast-paced environment
High School diploma or equivalent
Attached resume required
Must complete training on site at 9060 South Rita Road, Tucson, AZ
After training, eligibility for the Home Office Program requires strong performance, proper working conditions, and required technology

Benefits

Comp & perks

Day 1 medical, dental, and vision coverage
Flexible work strategies
401(k) matching
Tuition reimbursement
Generous paid time off, including vacation and holidays
Confidential mental health resources and assistance programs
Life, accident, and disability insurance
Wellness programs
Incentive and retention awards may be available for eligible employees