Customer Service Specialist

Citi

. Serve as the primary point of contact for clients .

Posted 10/26/2026full-timeTucson • Arizona • United StatesJunior💰 $41,600 - $53,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management and service delivery, with a strong focus on compliance and risk assessment. Proficient in multitasking and utilizing customer service platforms to enhance client interactions and achieve service metrics.

Highest-signal resume keywords

Client Relationship ManagementProblem-Solving AbilitiesMicrosoft Office ProficiencyActive Listening SkillsCompliance Standards Upholding

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data Entry SkillsCustomer Service PlatformsService Metrics EvaluationMultitasking AbilitiesRisk Identification

Soft Skills

Clear CommunicationProfessional Client EngagementSound Judgment

Tools & Technologies

Windows Operating Systems

Industry Keywords

Customer-Facing RoleService-Oriented RoleFinancial ServicesRetailHospitalityCall Center

About the role

Key responsibilities & impact

Serve as the primary point of contact for clients
Evaluate and resolve service inquiries across multiple channels
Navigate multiple computer systems and customer service platforms concurrently
Address account inquiries and complete assigned tasks accurately and efficiently
Build and maintain working knowledge of Citi's products and services
Provide informed, relevant support tailored to each client's needs
Identify potential risks within client interactions
Apply sound judgment to determine solutions that meet client needs while protecting the business
Uphold compliance standards and regulatory requirements
Deliver an exceptional client experience measured against defined service metrics
Focus on first-call resolution

Requirements

What you’ll need

Attached resume is required to be considered
1–3 years of experience in a customer-facing or service-oriented role (retail, hospitality, call center, or financial services)
Demonstrated ability to effectively handle and resolve client inquiries
Proficient in Microsoft Office and Windows operating systems
Excellent data entry skills
Ability to multitask across systems in a fast-paced environment
Clear and confident verbal and written communication
Ability to engage clients professionally across diverse situations
Strong active listening skills
Sound judgment and problem-solving abilities
High School diploma or equivalent (GED)

Benefits

Comp & perks

Comprehensive medical, dental, and vision insurance effective on the first day
401(k) retirement plan with competitive company matching
Tuition reimbursement programs
Generous paid time off (PTO), including vacation, personal days, sick leave, and paid company holidays
24/7 confidential employee assistance programs (EAP)
Mental health resources
Wellness coaching
Structured onboarding
Supportive leadership
Clear internal career progression pathways
Paid training
Home Office Program option after successful completion of on-site training, subject to performance standards, working conditions, and required home technology setup
Life, accident, and disability insurance
Wellness programs