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About the role
Key responsibilities & impact- Build new products and services, working with data to continually optimize the platform
- Develop relationships with the engineering organization to turn pain points into prioritized requirements
- Use usability studies, metrics, and competitive analysis to understand platform and business needs
- Contribute to the platform product portfolio and roadmap
- Collaborate with engineering to make trade-off decisions on platform product features
- Determine release goals and monitor feature development by maintaining feature-level bug catalogs
- Review product demos against acceptance criteria
- Monitor platform performance, adoption, and operational health for feature sets
- Identify and research anomalous performance and operational risks
- Assess risk in business decisions, drive compliance with applicable laws, rules, and regulations, adhere to policy, apply sound ethical judgment, and escalate, manage, and report control issues transparently
- Support one or multiple strategic programs for Retail and Wealth customers, including Business Banking customers
- Drive innovation and deliver best-in-class customer experiences
- Coach and train new recruits
- Coordinate and contribute to objectives within a global matrixed organization
Requirements
What you’ll need- 5-8 years of experience
- Sharp; think on your feet, quickly come up with innovative solutions and always one step ahead
- Consumer-centric; empathetic towards the customer with the ability to put yourself in their customer's shoes
- Obsession for digital products
- A willingness and appetite to do what it takes to take the product from concept to launch
- Distinct analytical background with the ability to find data, identify and run tests, distil the results quickly and turn it into actionable insights
- Consistently demonstrates clear and concise written and verbal communication
- Great team member and partner
- Bachelor’s/University degree or equivalent experience
Benefits
Comp & perks- Medical, dental & vision coverage
- 401(k)
- Life, accident, and disability insurance
- Wellness programs
- Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
- Discretionary and formulaic incentive and retention awards for eligible employees