Fraud Specialist

Citi

. Investigate potential fraud activity on existing credit card accounts .

Posted 10/26/2026full-timeO'Fallon • Missouri • United StatesJunior💰 $41,600 - $53,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client engagement and problem-solving abilities while ensuring compliance and accuracy in processing client information. Proficient in identifying suspicious patterns and effectively handling client inquiries in a fast-paced environment.

Highest-signal resume keywords

Client EngagementFraud InvestigationData Entry SkillsMicrosoft Office ProficiencyActive Listening

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fraud InvestigationData Entry SkillsMicrosoft Office ProficiencyWindows Operating SystemsVerification Procedures

Soft Skills

Clear CommunicationProblem-Solving AbilitiesActive ListeningMultitaskingProfessional Client Engagement

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Fraud ActivityClient InquiriesService-Oriented RoleComplianceRisk Assessment

About the role

Key responsibilities & impact

Investigate potential fraud activity on existing credit card accounts
Identify suspicious patterns and take appropriate action to protect clients
Verify recent charges and account activity
Collect key information to evaluate and confirm potential fraudulent transactions
Address service-related requests and concerns across inbound and outbound client interactions
Apply appropriate verification procedures when processing client information
Ensure accuracy and compliance
Resolve client issues using available resources and limited supervision
Assess risk in day-to-day decisions
Uphold Citi’s policies and ethical standards
Escalate issues transparently when required

Requirements

What you’ll need

1–3 years of experience in a customer-facing or service-oriented role
Demonstrated ability to effectively handle and resolve client inquiries
Proficiency in Microsoft Office and Windows operating systems
Excellent data entry skills
Ability to multitask across systems in a fast-paced environment
Clear and confident verbal and written communication
Ability to engage clients professionally across diverse situations
Strong active listening skills
Sound judgment and problem-solving abilities
High School diploma or equivalent (GED)
Attached resume required for consideration

Benefits

Comp & perks

Comprehensive medical, dental, and vision insurance effective on the first day
401(k) retirement plan with competitive company matching
Tuition reimbursement programs
Generous paid time off (PTO), including vacation, personal days, sick leave, and paid company holidays
24/7 confidential employee assistance programs (EAP)
Mental health resources
Wellness coaching
Structured onboarding
Supportive leadership
Clear internal career progression pathways
Comprehensive paid training
Home Office Program option after successful completion of on-site training, subject to performance standards, working conditions, and home technology setup
Discretionary and formulaic incentive and retention awards may be available
Life, accident, and disability insurance
Wellness programs