Fraud Specialist

Citi

. Investigate potential fraud activity on existing credit card accounts .

Posted 10/13/2026full-timeJacksonville • Florida • United StatesJunior💰 $41,600 - $53,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills to investigate fraud activity and assess risk while upholding company policies. Proficient in client communication and data interpretation to resolve inquiries and ensure accuracy in a fast-paced environment.

Highest-signal resume keywords

Fraud InvestigationClient CommunicationData InterpretationMicrosoft Office ProficiencyAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Fraud DetectionData EntryRisk AssessmentVerification ProceduresAccount Activity Verification

Soft Skills

Problem SolvingClient Service OrientationClear CommunicationOrganizational Skills

Tools & Technologies

Microsoft OfficeWindows Operating System

Industry Keywords

Credit Card FraudService-Oriented RoleClient InteractionEthical Standards

About the role

Key responsibilities & impact

Investigate potential fraud activity on existing credit card accounts
Identify suspicious patterns and take appropriate action to protect clients
Verify recent charges and account activity
Collect information to evaluate and confirm potentially fraudulent transactions
Address service-related requests and concerns during inbound and outbound client interactions
Apply verification procedures when processing client information
Resolve client issues using available resources with limited supervision
Assess risk and uphold Citi policies and ethical standards
Escalate issues transparently when required

Requirements

What you’ll need

Attached resume required
1–3 years of experience in a customer-facing or service-oriented role
Ability to handle and resolve client inquiries
High attention to detail
Ability to interpret data, identify discrepancies, and organize information clearly
Clear and concise written and verbal communication skills
Proficiency in Microsoft Office and Windows operating systems
Excellent data entry skills
Ability to work in a fast-paced environment while maintaining accuracy
High School diploma or equivalent

Benefits

Comp & perks

Day 1 medical, dental, and vision coverage
Flexible work strategies
401(k) matching
Tuition reimbursement
Paid vacation and holidays
Confidential mental health resources and assistance programs
Life, accident, and disability insurance
Wellness programs
Sick leave
Opportunities for advancement and structured development