Fraud Specialist

Citi

. Investigate potential fraud activity on existing credit card accounts .

Posted 10/23/2026full-timeSan Antonio • Texas • United StatesJunior💰 $41,600 - $53,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in investigating fraud activity and verifying client information while ensuring compliance with policies and ethical standards. Excels in client communication and data interpretation, maintaining high attention to detail in a fast-paced environment.

Highest-signal resume keywords

Fraud InvestigationClient CommunicationData Entry SkillsMicrosoft Office ProficiencyAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fraud InvestigationData Entry SkillsData InterpretationVerification ProceduresRisk Assessment

Soft Skills

Client Inquiry ResolutionClear CommunicationOrganizational SkillsProblem-SolvingService Orientation

Tools & Technologies

Microsoft OfficeWindows Operating Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Fraud ActivityClient AccountsComplianceService RequestsCiti Policies

About the role

Key responsibilities & impact

Investigate potential fraud activity on existing credit card accounts
Identify suspicious patterns and take appropriate action to protect clients
Verify recent charges and account activity
Collect key information to evaluate and confirm potentially fraudulent transactions
Address service-related requests and concerns across inbound and outbound client interactions
Apply appropriate verification procedures when processing client information
Ensure accuracy and compliance
Resolve client issues using available resources with limited supervision
Assess risk in day-to-day decisions
Uphold Citi policies and ethical standards
Escalate issues transparently when required

Requirements

What you’ll need

1–3 years of experience in a customer-facing or service-oriented role
Demonstrated ability to effectively handle and resolve client inquiries
Proficiency in Microsoft Office and Windows operating systems
Excellent data entry skills
Clear and concise written and verbal communication skills
High attention to detail
Ability to interpret data, identify discrepancies, and organize information clearly
Ability to excel in a fast-paced environment while maintaining accuracy
High School diploma or equivalent (GED)
Attached resume required for consideration

Benefits

Comp & perks

Comprehensive medical, dental, and vision insurance effective on the first day
401(k) retirement plan with competitive company matching
Tuition reimbursement programs
Generous paid time off, including vacation, personal days, sick leave, and paid company holidays
24/7 confidential employee assistance programs (EAP)
Mental health resources
Wellness coaching
Structured onboarding
Supportive leadership
Clear internal career progression pathways
Home Office Program option after successful completion of on-site training, subject to performance standards, working conditions, and required home technology setup
Discretionary and formulaic incentive and retention awards may be available to eligible employees
Life, accident, and disability insurance
Wellness programs