Futures & OTC Client Service Analyst

Citi

. Serve as the clients go-to person for all operational items while driving resolution in a timely manner .

Posted 9/21/2026full-timeJersey City • New Jersey • United StatesJuniorMid-Level💰 $78,320 - $109,280 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in securities processing procedures and industry standards while providing exceptional client service and operational support. Capable of assessing risk and developing streamlined processes to enhance client relationships and operational efficiency.

Highest-signal resume keywords

Securities Processing ProceduresClient Relationship ManagementRisk AssessmentProcess ImprovementClear Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Securities ProcessingRisk AssessmentProcess DevelopmentAutomation SolutionsOperational Efficiency

Soft Skills

Client ServiceWritten CommunicationVerbal CommunicationEthical Judgment

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Futures ClearingOperational ItemsIndustry StandardsComplianceControl Issues

About the role

Key responsibilities & impact

Serve as the clients go-to person for all operational items while driving resolution in a timely manner
Resolve complex process problems requiring in-depth evaluation of basic securities processing procedures and industry standards
Offer advanced solutions for assigned securities processing areas
Drive client automation and decrease high-risk manual touch points
Serve as the client's expert for all items related to their futures clearing
Provide white glove client service for the entire client relationship and ensure operational items are closed out on a timely basis
Assist with developing new processes to streamline the client service team's tasks
Coordinate with internal Operations, Sales, and other front-office members
Assess risk in business decisions and escalate, manage, and report control issues transparently

Requirements

What you’ll need

2-5 years of relevant experience
Consistently demonstrates clear and concise written and verbal communication skills
Bachelor’s Degree/University degree or equivalent experience
Knowledge of securities processing procedures and industry standards
Ability to assess risk and comply with applicable laws, rules and regulations
Ability to apply sound ethical judgment regarding personal behavior, conduct and business practices

Benefits

Comp & perks

Discretionary and formulaic incentive and retention awards
Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid vacation
Paid sick leave
Paid holidays