Head of Channels & Platforms – Digital & Client Experience

Citi

. Own the strategy, roadmap, and delivery for core digital channel experiences, including the Citi Mobile app and Citi.com Dashboards, Communications, and shared digital platform capabilities .

Posted 10/2/2026full-timeUnited StatesLead💰 $250,000 - $500,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in digital product management and platform architecture within financial services, focusing on channel performance metrics, platform modernization, and customer experience optimization. Proven ability to lead cross-functional teams and drive strategic investments in digital channels.

Highest-signal resume keywords

Digital Product ManagementPlatform ArchitectureChannel Performance MetricsPlatform ModernizationCustomer Experience Optimization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Digital Channel ManagementPlatform DeliveryTechnical TransformationData Foundation DevelopmentPerformance Analytics

Soft Skills

Strategic ThinkingAnalytical Problem-SolvingStrong CommunicationInfluencing Cross-Functional PartnersPeople Management

Tools & Technologies

Citi Mobile AppCiti.com DashboardsCybersecurity SolutionsFraud Prevention Tools

Industry Keywords

Financial ServicesConsumer-Facing ApplicationsDigital Real EstateTechnical Debt ReductionScalable CX Solutions

About the role

Key responsibilities & impact

Own the strategy, roadmap, and delivery for core digital channel experiences, including the Citi Mobile app and Citi.com Dashboards, Communications, and shared digital platform capabilities
Establish constrained forecasts by outcome for digital, mobile app, and citi.com on monthly, quarterly, and annual bases
Manage supply and demand of digital real estate and ensure placements reflect Citi's strategy and interaction effects
Lead platform modernization and technical debt reduction, including platform migrations and login speed optimization
Build out a scalable CX data foundation enabling faster delivery and platform-level solutions
Drive channel availability, stability, and security in partnership with Technology and Cyber/Fraud teams
Establish and own channel performance metrics, including Good Login Rate, Biometric Adoption, channel availability, and session quality
Champion a platform-first investment philosophy for shared infrastructure solutions such as data, personalization, and content management

Requirements

What you’ll need

15+ years of digital product or platform experience in financial services
Deep knowledge of digital channel management, platform architecture, and large-scale consumer-facing application delivery
Experience managing high-traffic digital channels (web and mobile) with accountability for availability, performance, and customer experience at scale
Strategic thinking and ability to frame platform investment decisions analytically
Superior analytical and practical problem-solving abilities
Strong communication skills across technical engineering teams, product managers, and senior business leaders
Ability to influence cross-functional partners across Technology, Cyber, Fraud, Marketing, and LOB teams
Proven experience driving platform modernization and technical transformation in complex, matrixed organizations
Ability to manage competing priorities in a fast-paced environment
Strong people management ability, including attracting, developing, coaching, and retaining digital and platform talent
Ability to build strong networks and relationships across USCC and Citigroup
Bachelor's degree (BA/BS) required

Benefits

Comp & perks

Discretionary and formulaic incentive and retention awards
Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid vacation
Paid sick leave
Paid holidays