Head of Demand, Delivery, and Transformation – Director

Citi

. Lead the strategic direction and operational execution of technology planning across a large, complex business unit .

Posted 11/2/2026full-timeUnited StatesLead💰 $170,000 - $300,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in technology planning and operational execution, with a strong focus on aligning technology goals with business priorities and managing multi-team organizations. Proficient in risk management, budget oversight, and driving technology transformation initiatives.

Highest-signal resume keywords

Technology PlanningRisk ManagementBudget ManagementStakeholder EngagementCloud-Native Architecture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technology Business PlanningPerformance ManagementPolicy-As-Code FrameworksContinuous ImprovementAPI-First MicroservicesData-Driven Delivery FrameworksQuality AnalyticsPredictive Delivery ModellingAutomated Compliance PracticesLegacy System Transition

Soft Skills

Skilled CommunicationNegotiation AbilitiesInfluencing StakeholdersTeam Capability DevelopmentCollaboration

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Regulatory ComplianceOperational ExecutionTechnology Transformation RoadmapValue-Driven TechnologyDeployment FrequencyLead Time for ChangesDefect Metrics

Tech Stack

Tools & technologies

CloudMicroservices

About the role

Key responsibilities & impact

Lead the strategic direction and operational execution of technology planning across a large, complex business unit
Function as a high-level delivery manager bridging application managers, Finance, and business leadership
Lead development and execution of the business plan, aligning technology goals with organizational priorities
Coordinate prioritization, planning, and delivery of a value-driven technology book of work
Balance regulatory urgency, business growth, and risk reduction
Define and drive the technology transformation roadmap
Lead transition from legacy systems to cloud-native, API-first microservices architectures
Simplify the application portfolio
Oversee automated compliance and delivery practices, including policy-as-code frameworks, automated release gates, and continuous audit readiness
Use delivery performance data, including deployment frequency, lead time for changes, and defect metrics, to identify bottlenecks and forecast delivery risks
Drive continuous improvement
Manage a multi-team organization through direct people leadership, performance management, hiring, budget ownership, and team capability development
Collaborate with Finance and Human Resources on resource and cost implications
Monitor and assess risk, ensuring adherence to Citi standards, policies, and control escalation requirements

Requirements

What you’ll need

15 or more years of experience in technology planning, with a track record of managing business, functional, and people responsibilities
Ability to manage multi-team organizations, including full accountability for performance, budget, hiring, and direction
Experience developing and executing technology business plans in close collaboration with functional stakeholders
Understanding of budget management and financial planning within a technology context
Ability to model and communicate cost and resource impact
Competence in risk and control management
Ability to assess decisions against regulatory and policy requirements and escalate issues appropriately
Skilled communication and negotiation abilities
Ability to engage, influence, and align senior internal and external stakeholders across complex organizations
Bachelor's degree or equivalent university-level qualification
Exposure to data-driven delivery frameworks such as DORA metrics, quality analytics, or predictive delivery modelling
Experience leading organizational capability-building programs, such as upskilling initiatives or transitions to agile delivery models

Benefits

Comp & perks

A hybrid working model offering 3 days in the office and 2 days working remotely
Strategic influence over a large-scale technology transformation agenda
Access to continuous learning and professional development
Support for transitioning teams toward modern delivery practices such as Agile and Quality Engineering
Senior leadership platform with full ownership of people, budget, and strategic outcomes
Competitive compensation
Comprehensive benefits package
Financial wellbeing and family support provisions
Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Collaboration across a globally connected organization