Head of ThankYou Rewards Capabilities – Partnerships, Director

Citi

. Define and execute the long-term vision and strategic roadmap for ThankYou Rewards capabilities and partnerships .

Posted 9/21/2026full-timeUnited StatesLead💰 $170,000 - $300,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive leadership in loyalty and rewards program management, with a strong focus on strategic partnerships, customer engagement, and digital experience innovation. Proven ability to drive measurable business outcomes through effective team development and cross-functional collaboration.

Highest-signal resume keywords

15+ Years Leadership ExperienceStrategic Partnership ManagementLoyalty Ecosystems ExpertiseCross-Functional Program LeadershipDigital Product Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loyalty Program ManagementRewards EconomicsCustomer Engagement StrategiesBusiness Case DevelopmentBudget ManagementData-Driven Decision MakingPerformance ManagementRisk and Control ComplianceMarket Trend AnalysisNegotiation Skills

Soft Skills

Executive PresenceCommunication SkillsInfluencing SkillsTeam DevelopmentAlignment Building

Certifications & Qualifications

Bachelor’s/University Degree

Industry Keywords

Financial ServicesConsumer Banking ProductsTravel IndustryRetail PartnershipsDigital EcosystemsMarketplace ManagementCustomer Experience DesignSales Management

About the role

Key responsibilities & impact

Define and execute the long-term vision and strategic roadmap for ThankYou Rewards capabilities and partnerships
Lead initiatives enhancing customer value, program engagement, and rewards economics
Identify market trends, customer needs, and competitive opportunities
Develop and manage business cases for investments, capability enhancements, and partnership expansion
Own the end-to-end partnership strategy and portfolio
Lead strategic partnerships and pursue growth opportunities across travel, retail, dining, entertainment, lifestyle, and digital ecosystems
Negotiate and manage complex partner relationships
Establish executive-level partner relationships and represent the ThankYou program in external engagements
Own redemption capabilities and experiences across the ThankYou ecosystem
Drive rewards platform, digital experience, and redemption journey innovation and modernization
Partner with Technology and Product teams to prioritize investments improving scalability, efficiency, personalization, and customer satisfaction
Ensure seamless end-to-end customer experiences across redemption channels
Drive alignment across business units and enterprise objectives
Lead complex cross-functional programs
Present strategic recommendations, business performance, and investment opportunities to executive leadership
Lead and develop a high-performing organization of multiple leaders and cross-functional teams
Manage budget, resource allocation, performance management, and talent development
Ensure compliance with regulations, policies, and control standards
Maintain a strong risk and control environment and promote sound governance

Requirements

What you’ll need

15+ years of progressive leadership experience in loyalty, rewards, partnerships, product management, customer engagement, payments, financial services, travel, or related industries
Proven success leading large-scale strategic initiatives with significant customer and financial impact
Extensive experience managing and growing executive-level strategic partnerships
Demonstrated success leading complex, cross-functional organizations through transformation and change
Strong understanding of loyalty ecosystems, rewards economics, customer engagement strategies, and digital experiences
Ability to translate vision into measurable business outcomes
Exceptional executive presence with strong communication and influencing skills
Ability to build alignment across senior stakeholders in highly matrixed organizations
Strong commercial mindset balancing customer outcomes and financial performance
Experience building and developing high-performing teams
Experience leading loyalty, rewards, marketplace, or partnership businesses at scale
Deep understanding of digital product development, customer experience design, and data-driven decision making
15+ years sales management experience
People management experience
Strong knowledge of consumer banking products
Bachelor’s/University degree
Managerial experience

Benefits

Comp & perks

Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid vacation/planned time off
Sick leave/unplanned time off
Paid holidays
Discretionary and formulaic incentive and retention awards may be available for eligible employees