Investment Account Support Specialist, Assistant Vice President

Citi

. Serve as the primary point of contact for HNW and affluent clients with self-directed investment relationships .

Posted 10/14/2026full-timeUnited StatesLead💰 $96,960 - $145,440 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing high-net-worth client relationships, providing tailored investment solutions, and ensuring compliance with KYC/AML regulations. Proficient in utilizing financial products and services to meet complex client needs while maintaining a strong focus on customer experience.

Highest-signal resume keywords

FINRA Registration: SIESeries 7Series 63Investment Account ProductsSales and Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Investment Industry ExperienceAccount MaintenanceRisk AssessmentAsset Movement GuidanceClient EngagementProblem SolvingFinancial Product KnowledgeCompliance AdherenceTrade AssistanceClient Follow-Up

Soft Skills

Goal-OrientedSelf-StarterTeam PlayerCoachable MindsetStrong Communication

Tools & Technologies

SalesforceDocuSignLexisNexisWeb-Based Systems

Certifications & Qualifications

Series 66Mortgage Loan Originator Registration

Industry Keywords

High-Net-Worth ClientsAffluent ClientsKYCAMLFINRA PolicyWealth SolutionsBrokerage CDsETFsMutual FundsFixed Income Products

About the role

Key responsibilities & impact

Serve as the primary point of contact for HNW and affluent clients with self-directed investment relationships
Build and deepen client relationships through superior customer experience
Provide quarterly value-added client engagement through high-touch, remote, consistent communication
Refer opportunities to lending, wealth solutions, small business, and relationship management partners
Anticipate complex financial needs and educate clients on Citi products, services, and tools
Assist clients with unsolicited trades involving stocks, mutual funds, ETFs, brokerage CDs, Treasuries, fixed income products, margin, and options
Complete account maintenance requests and service inquiries while adhering to KYC/AML and compliance requirements
Resolve customer complaints according to FINRA policy
Manage client follow-up and collaborate with departments to resolve issues and fulfill business needs
Guide clients on asset movement, ACATS, forms processing, account conversions, and rollovers
Use Salesforce, DocuSign, LexisNexis, and other web-based systems
Assess risk, safeguard Citi and client assets, comply with applicable laws and policies, and escalate and report control issues

Requirements

What you’ll need

5-8 years of experience
Preferred: 3 years of investment industry experience
Experience in a proactive, successful sales and service role in the financial services industry
Strong understanding of investment account products and services
Ability to retain knowledge and support a wide array of products and services
Ability to work independently and in a team setting
Self-starter, problem solver, and goal-oriented team player able to work without direction
Required US FINRA Registration: SIE, Series 7, 63
Series 66 preferred
Must register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry and maintain and renew that registration annually
Bachelor's/University degree or equivalent experience
Coachable mindset and willingness to grow and improve professionally
Ownership of effort, performance, and positive team impact

Benefits

Comp & perks

Discretionary and formulaic incentive and retention awards
Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid vacation
Paid sick leave
Paid holidays