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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in legal operations and subpoena processing, with a strong focus on compliance, risk management, and quality assurance. Proven ability to lead teams, manage complex legal documentation, and effectively communicate with various stakeholders.
Highest-signal resume keywords
Legal Operations ExperienceSubpoena ProcessingMCA Framework KnowledgeLeadership and Team-BuildingMS Office Suite Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Legal Documentation ProcessingQuality AssuranceRisk AssessmentData Privacy and SecurityBilling Processing
Soft Skills
Problem-SolvingCommunication SkillsAttention to Detail
Tools & Technologies
MS Office SuiteExcel
Certifications & Qualifications
Paralegal CertificateLegal Operations Certification
Industry Keywords
Legal Services ProcessesService of ProcessFinancial InstitutionLaw FirmControl Issues
About the role
Key responsibilities & impact- Serve as an operational lead and subject matter expert for the Legal Support Unit’s Subpoenas Team
- Act as the main support system for junior and mid-level staff processing subpoenas
- Manage operational queues and conduct quality assurance through Manager's Control Assessment reviews
- Handle high-level escalations
- Serve as a bridge between subpoena-processing staff, the Subpoenas Team manager, internal escalation points, in-house counsel, outside counsel, and external requesting parties
- Execute, review, process, and track legal documentation
- Complete varied, potentially complex work requests from multiple sources under tight deadlines
- Prepare reports and conduct administrative legal work; may contribute to billing processing
- Maintain detailed records and create, prepare, and process legal documentation under direction of in-house counsel
- Work closely with the team manager and Legal peers
- Assess risk, drive compliance, apply sound ethical judgment, and escalate, manage, and report control issues
Requirements
What you’ll need- 4–6 years of experience in legal operations, subpoena processing, or legal service of process within a financial institution or law firm
- At least 1–2 years in a senior, lead, or supervisory capacity
- Knowledge of legal services processes and legal documentation requirements
- Strong understanding of the MCA framework or equivalent risk/control self-assessment methodologies
- Proficiency in MS Office Suite, especially Excel for queue tracking and reporting
- Demonstrated leadership, coaching, and team-building capabilities
- Exceptional problem-solving skills with the ability to make sound decisions under pressure
- Excellent written and verbal communication skills, with the ability to interface effectively with attorneys, external parties, and internal stakeholders
- Uncompromising attention to detail and commitment to data privacy and security
- Bachelor’s degree or equivalent experience
- Paralegal Certificate or Legal Operations certification is highly preferred
Benefits
Comp & perks- Discretionary and formulaic incentive and retention awards
- Medical, dental & vision coverage
- 401(k)
- Life, accident, and disability insurance
- Wellness programs
- Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays