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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Level 2 application support, focusing on Non-Production environments, CI/CD pipeline troubleshooting, and effective communication with technical and non-technical stakeholders. Proficient in managing application platforms, monitoring tools, and middleware support to enhance operational effectiveness.
Highest-signal resume keywords
Application SupportCI/CD Pipeline TroubleshootingLinux Operating SystemsMonitoring Tools (Geneos, Splunk, Kibana)Database Proficiency (Oracle, SQL Server, MongoDB)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application SupportCI/CD Pipeline ManagementLinux Operating SystemsDatabase Management (Oracle, SQL Server, MongoDB)Middleware Support (WebSphere, WebLogic, MQ, NDM, SFTP)Batch Scheduling (Autosys)TroubleshootingDocumentation DevelopmentOperational Effectiveness ImprovementPost-Implementation Review
Soft Skills
Analytical SkillsProblem ManagementCommunication Skills
Tools & Technologies
ITRS GeneosSplunkKibanaOpenShiftAutosys
Industry Keywords
Non-Production EnvironmentsDevOpsRisk ComplianceControl Framework
Tech Stack
Tools & technologiesLinuxMongoDBOpenShiftOracleSplunkSQL
About the role
Key responsibilities & impact- Provide Level 2 technical and business support for Citi applications across Non-Production environments
- Manage, maintain, and support application platforms and operating environments post-development lifecycle
- Perform Start-of-Day/End-of-Day checks, health monitoring, and regional handovers
- Support and troubleshoot CI/CD pipelines, including build failures, deployment issues, rollbacks, and promotion defects
- Participate in application releases, deployment coordination, validation, verification, and post-release stabilization
- Work with DevOps and Development teams to enable automation and improve deployment reliability
- Support deployment dry runs, rehearsals, and environment readiness assessments
- Act as technical liaison between business users, developers, infrastructure teams, and third-party vendors
- Support Linux, Oracle, SQL Server, MongoDB, middleware, web/application servers, and OpenShift environments
- Monitor applications using ITRS Geneos, Splunk, Kibana, and similar tools
- Provide middleware support for MQ, NDM, and SFTP configurations
- Support batch scheduling and workload automation using Autosys
- Develop and maintain support documentation, runbooks, and deployment procedures
- Improve operating standards, support processes, controls, application performance, and operational effectiveness
- Participate in post-implementation reviews
- Serve as subject matter expert for assigned applications and environments
- Coach and guide junior analysts
- Operate under Citi’s risk, compliance, and control framework
Requirements
What you’ll need- 4+ years of experience in Application Support roles
- Strong experience supporting Non-Production environments in fast-paced delivery models
- Hands-on experience with Linux operating systems
- Proficiency with databases (Oracle, SQL Server, MongoDB)
- Experience supporting web and middleware platforms (WebSphere, WebLogic, MQ, NDM, SFTP)
- Working knowledge of CI/CD pipelines and DevOps delivery practices
- Experience using monitoring and logging tools (Geneos, Splunk, Kibana or equivalent)
- Experience with Autosys or enterprise scheduling tools
- Strong analytical, troubleshooting, and problem-management skills
- Excellent written and verbal communication skills, with ability to explain technical issues to non-technical stakeholders