Operations Support Specialist

Citi

. Provide operations support services, including record/documentation maintenance, storage and retrieval of records, account maintenance, imaging, and opening of accounts .

Posted 11/10/2026full-timeRemote • United StatesJuniorMid-Level💰 $43,960 - $57,340 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in operations support services, including record maintenance and dispute processes, while ensuring compliance with applicable laws and regulations. Strong analytical and communication skills are essential for resolving complex issues and facilitating training.

Highest-signal resume keywords

Operations Support ServicesDispute Process KnowledgeMicrosoft Office ProficiencyAnalytical SkillsClear Written And Verbal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Record MaintenanceAccount MaintenanceImagingProcess ImprovementRisk Assessment

Soft Skills

Problem SolvingCustomer Inquiry ResolutionTraining FacilitationCollaboration

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

TelesalesComplianceQuality AssuranceAdministrative OutputsBusiness Analysis

About the role

Key responsibilities & impact

Provide operations support services, including record/documentation maintenance, storage and retrieval of records, account maintenance, imaging, and opening of accounts
Serve as liaison between operations staff, relationship managers, project managers, custodians, and clients
Resolve customer inquiries and supervise escalated issues
Identify opportunities to offer value added products and services while adhering to laws and regulations governing Telesales
Communicate daily with management regarding productivity, quality, availability, and MIS indicators
Provide written and oral communications for approval of correct financial entries and resolution of incorrect entries
Facilitate training and assist with staff questions within Disputes
Support a diverse array of products and services
Assist with Lean and process improvement projects
Resolve complex problems based on best practice and precedence, escalating as needed
Assess risk and drive compliance with applicable laws, rules, regulations, and policies
Coordinate follow-ups and provide guidance to ensure quality, timelines, and outcomes
Ensure consistency, quality, and timeliness of administrative outputs
Analyze complex business issues and recommend practical solutions

Requirements

What you’ll need

2-4 years of relevant experience
Proficient in Microsoft Office
Comprehensive knowledge of Dispute process
Ability to work unsupervised and apply problem solve capabilities
Demonstrated analytical skills
Consistently demonstrates clear and concise written and verbal communication skills
High School diploma or equivalent

Benefits

Comp & perks

Discretionary and formulaic incentive and retention awards
Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays