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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in Oracle ERP modules, particularly in the Procure to Pay suite, with strong analytical and problem-solving skills. Capable of managing production support activities, preparing functional specifications, and coordinating cross-functional teams to enhance workflows and meet regulatory requirements.
Highest-signal resume keywords
Oracle ERP Modules ExperienceSQL/PL SQL ProficiencyOracle ERP Procure to Pay Suite KnowledgeProblem-Solving SkillsITIL Support Processes Application
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Oracle ERP ImplementationOracle System ConfigurationComplex Query WritingRoot Cause AnalysisOracle Debugging Techniques
Soft Skills
Excellent Problem-Solving SkillsStrong Organizational SkillsAttention to DetailInterpersonal SkillsAbility to Work Independently
Tools & Technologies
Microsoft Office SuiteOracle Financial ApplicationsAI Tools for Workflow Enhancement
Industry Keywords
Third-Party Source to PaySupply Chain FunctionsUser Acceptance TestingService RequestsVendor Support
Tech Stack
Tools & technologiesERPOracleOracle ERPSQL
About the role
Key responsibilities & impact- Execute production support activities within Citi’s Third-party Source to Pay technology and Supply Chain functions
- Track development initiatives, programs, risks, and issues through the milestone process for reporting to Technology Business Heads and senior technology managers
- Support Oracle ERP implementation, production support, and enhancement projects
- Handle complex production functional queries and work with cross-functional teams to resolve issues within SLAs
- Perform root cause analysis on complex production support issues
- Partner with business clients to understand requirements
- Prepare functional specifications, design documents, and BRDs
- Perform Oracle system configuration
- Create and update training materials and procedural documentation
- Participate in User Acceptance Testing and resolve UAT issues
- Resolve production support incidents and requests
- Work with Oracle Support through Service Requests on product bugs and data fixes
- Guide vendor support teams
- Apply ITIL support processes and Oracle financial applications knowledge
- Implement enhancements and change requests for legal and regulatory requirements
- Coordinate stakeholders for delivery, testing support, UAT resolution, and production migration
- Provide analytical support by writing complex queries
- Maintain relationships with business and internal stakeholders
- Schedule meetings and prepare agendas and minutes
Requirements
What you’ll need- 5+ years of relevant experience in Oracle ERP modules
- Strong knowledge of Oracle ERP Procure to Pay suite, version R12.1.3 or higher, including AP, AR, iSupplier, and Supplier Maintenance
- Good knowledge of GL, FA, PA, Purchasing, and iProcurement
- Good knowledge of SQL/PL SQL queries
- Understanding of Oracle data models and integration with other modules
- Hands-on experience in Oracle debugging techniques
- Excellent problem-solving skills
- Experience using AI tools to enhance workflows and work products in the Oracle ERP domain
- Preferred experience interacting with multiple clients/users in an IT analyst role
- Strong organizational skills and business judgment
- Ability to synthesize and analyze data with precise qualitative outputs
- Attention to detail and precision of data and outputs
- Experience with Microsoft Office tools, including Word, Excel, PowerPoint, and Visio
- Ability to learn new technologies and adapt to changing processes
- Ability to work independently with minimal supervision and in a team-oriented environment
- Excellent follow-up, multitasking, leadership, teamwork, interpersonal, flexibility, and analytical skills
- Strong written and verbal communication skills
- Ability to establish relationships across functions, regions, and management levels
- Motivated self-starter able to manage multiple requests in a deadline-driven environment
- Bachelor's degree/University degree or equivalent experience
Benefits
Comp & perks- Equal opportunity employer
- Reasonable accommodation for persons with disabilities
