Process Improvement Lead Analyst – Vice President

Citi

. Lead end-to-end implementation of emerging technology solutions, including AI/ML, RPA, BPM, and advanced analytics, across the Disputes organization .

Posted 10/15/2026full-timeUnited StatesSenior💰 $93,440 - $140,160 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading technology transformation initiatives, particularly in AI/ML, RPA, and BPM, while ensuring compliance with regulatory requirements. Proven ability to analyze operational processes and implement innovative solutions that enhance business capabilities and drive continuous improvement.

Highest-signal resume keywords

AI/ML ImplementationBusiness Process ImprovementRegulatory ComplianceUser Acceptance TestingBusiness Architecture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business ModernizationGap AssessmentRoot Cause AnalysisData Model AnalysisBusiness ModelingAutomation InitiativesOperational AnalysisKPI DevelopmentTechnology Transformation RoadmapsDispute Operations

Soft Skills

Problem-SolvingDecision-MakingClear CommunicationMentoringCollaboration

Tools & Technologies

BPMRPAPEGAPLM Applications

Industry Keywords

Reg EReg ZUDAAPNetwork RulesVISAMaster CardNACHA

Tech Stack

Tools & technologies

RPA

About the role

Key responsibilities & impact

Lead end-to-end implementation of emerging technology solutions, including AI/ML, RPA, BPM, and advanced analytics, across the Disputes organization
Translate operational, regulatory, and organizational objectives into technology transformation roadmaps and business requirements with milestones, KPIs, and measurable outcomes
Serve as business architect for the Dispute organization, ensuring solutions are scalable, compliant, and aligned with enterprise strategy
Drive continuous improvement by identifying opportunities to automate, digitize, and streamline dispute processes
Act as primary liaison between business operations and technology teams
Lead complex initiatives and set direction for transformational efforts
Perform gap assessments, root cause analysis, business modeling, and data model analyses
Perform User Acceptance Testing and platform rollouts
Provide technical authority, advice, counsel, and operational assistance
Analyze operational processes and develop innovative solutions to expand Operations capabilities
Communicate regularly with Operations teams and departments
Assess risk and drive compliance with applicable laws, rules, regulations, and policies
Collaborate with cross-functional stakeholders to obtain buy-in before implementation
Coach and mentor less-experienced teammates
Report initiative health and progress to senior leadership and stakeholders

Requirements

What you’ll need

6-10 years of experience
Demonstrated experience leading large-scale business process improvements or business modernization efforts, including implementation of emerging technologies, business architecture/design, business modernization, or automation initiatives
Strong understanding of dispute, claims, or financial operations and associated regulatory requirements
Proven ability to work across business and technology organizations and influence without direct authority
Demonstrated problem-solving and decision-making skills
Clear and concise written and verbal communication skills
Knowledge of Reg E, Reg Z, UDAAP, and Network Rules (VISA, Master Card, NACHA) is a plus
Knowledge of PEGA preferred but not required
Experience leading transformational efforts through automation of manual processes leveraging BPM, RPA or PLM applications
Experience performing end-to-end gap assessments, root cause analysis, and formulating recommendations
Experience performing User Acceptance Testing and platform rollouts
Strong analytical skills for business modeling and data model analyses
Ability to operate with a limited level of direct supervision
Ability to exercise independent judgment and autonomy
Ability to act as an SME to senior stakeholders and/or team members

Benefits

Comp & perks

Discretionary and formulaic incentive and retention awards
Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays