FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing a team of Fraud Agents, focusing on performance metrics, customer service, and risk assessment. Proficient in project management and fostering a high-quality client experience while ensuring compliance with regulations.
Highest-signal resume keywords
Fraud Operations LeadershipProject ManagementPerformance ManagementTeam DevelopmentClient Experience Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Fraud AnalysisRisk AssessmentPerformance MetricsProcess ImprovementProject Management
Soft Skills
Effective CommunicationInfluencing SkillsRelationship ManagementCoachingMentorship
Tools & Technologies
Microsoft Office
Industry Keywords
Fraud TrendsCustomer ServiceComplianceResource PlanningOrganizational Change
About the role
Key responsibilities & impact- Lead and develop a medium-sized team of Fraud Agents
- Ensure performance metrics, effective customer service, and proper risk assessments for Citi’s clients
- Manage department projects and processes
- Monitor and analyze changes in Fraud trends and call volumes
- Apply disciplinary knowledge to resolve issues and minimize Fraud Loss
- Contribute to planning and formulation of procedures and influence resource planning
- Develop leaders through guidance, mentorship, and succession planning
- Evaluate team performance and recommend staffing, pay increases, promotions, and terminations
- Create and execute team action steps and timelines
- Drive organizational change through innovation and process improvement
- Achieve high-quality and high-volume team productivity
- Recruit, hire, coach, collaborate with, and motivate staff
- Ensure exceptional client experience and compliance with applicable laws, rules, regulations, and policies
- Supervise activity, create accountability, and transparently escalate, manage, and report control issues
Requirements
What you’ll need- 5-8 years of relevant experience in a Fraud Operations or Leadership role
- Proficient project and/or performance management skills
- Effective written and verbal communication
- Influencing and relationship management skills
- Proficient with Microsoft Office
- Open to work in night shifts
- Bachelor's/University degree or equivalent experience
Benefits
Comp & perks- Equal opportunity employer
- Reasonable accommodation available for persons with disabilities