Senior Manager – Fraud Operations

Citi

. Manage one or more teams and a component of the fraud loss portfolio .

Posted 10/7/2026full-timeJacksonville • Florida • United StatesSenior💰 $93,440 - $140,160 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing fraud loss portfolios while balancing risk and customer-centric strategies. Proven ability to lead teams, drive compliance, and evaluate performance in a dynamic environment.

Highest-signal resume keywords

Fraud Loss ManagementPeople ManagementRisk AssessmentChange ManagementPerformance Evaluation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fraud Industry KnowledgeOperational Objectives MonitoringBudget ManagementResource PlanningAuthorization Detection Strategies

Soft Skills

PersuasionInfluenceClear CommunicationUnbiased JudgmentAccountability

Certifications & Qualifications

Bachelor’s DegreeMaster’s Degree Preferred

Industry Keywords

Fraud Loss PortfolioComplianceRisk/Reward BalancePersonnel ActionsStandards Definition

About the role

Key responsibilities & impact

Manage one or more teams and a component of the fraud loss portfolio
Manage fraud losses and ensure the team supports the portfolio using a risk/reward and customer-centric balance
Monitor execution of operational objectives, authorization detection strategies, and goals for the fraud area
Help mitigate fraud losses
Evaluate subordinates’ performance and make recommendations for pay increases, hiring, terminations, and other personnel actions
Provide evaluative judgment based on information analysis in complicated and unique situations
Direct the supported area and oversee delivery of end results and budget management
Conduct resource planning activities
Ensure essential procedures are followed and contribute to defining standards
Participate in change management initiatives
Assess risk in business decisions, drive compliance, safeguard Citigroup, its clients, and assets, and escalate, manage, and report control issues
Supervise the activity of others and create accountability for maintaining required standards

Requirements

What you’ll need

6-10 years of experience in a people manager role
Basic knowledge of the Fraud industry required
Demonstrated ability to persuade and influence others
Consistently demonstrates clear and concise written and verbal communication
Demonstrated ability to remain unbiased in a diverse working environment
Bachelor’s degree/University degree or equivalent experience
Master’s degree preferred

Benefits

Comp & perks

Discretionary and formulaic incentive and retention awards
Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays