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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in technical program management and engineering delivery leadership, particularly in managing large-scale enterprise initiatives within highly regulated environments. Proficient in utilizing Agile methodologies and AI-enabled productivity tools to enhance program execution and stakeholder communication.
Highest-signal resume keywords
Technical Program ManagementPayments ExperienceAgile MethodologiesPMP CertificationMicroservices Architecture
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Program ManagementMicroservicesDistributed SystemsAgileScrumSAFePaymentsFraud PreventionRisk ManagementArchitecture
Soft Skills
Stakeholder CommunicationCross-Functional Team CoordinationProblem SolvingLeadership
Tools & Technologies
JiraConfluenceJira AlignMS ProjectServiceNowAI Productivity Tools
Certifications & Qualifications
PMPPMI-ACPCSMSAFe
Industry Keywords
FintechFraud PreventionRisk ManagementRegulated TechnologyEnterprise Initiatives
Tech Stack
Tools & technologiesCloudDistributed SystemsMicroservicesPMPServiceNow
About the role
Key responsibilities & impact- Lead end-to-end technology planning, execution, and delivery governance for Citi's enterprise fraud prevention initiatives
- Decompose complex architectural and delivery challenges into structured execution roadmaps
- Guide stakeholders and engineering squads through trade-off evaluations involving business priorities, customer experience, platform strategy, performance, and maintainability
- Identify and resolve cross-program dependencies, technical bottlenecks, and architectural conflicts
- Track program milestones, critical paths, and deliverable commitments across engineering squads and distributed platforms
- Define release readiness criteria and cutover strategies for high-throughput, low-latency financial transaction systems
- Introduce generative artificial intelligence and automation tools for technical decision documentation, executive reporting, and delivery dashboards
- Communicate program health, risks, and architectural trade-offs to senior technology and business leaders through presentations and briefings
Requirements
What you’ll need- 10+ years of experience in technical program management, engineering delivery leadership, or related technology leadership roles managing large-scale enterprise initiatives
- At least 2 years of experience supporting payments, fintech, fraud prevention, risk management, or other highly regulated technology environments
- Experience coordinating cross-functional teams, managing dependencies, tracking critical-path milestones, and supporting vendor integrations in matrixed organizations
- Working knowledge of Agile, Scrum, SAFe, or hybrid delivery frameworks
- PMP, PMI-ACP, CSM, SAFe, or comparable project/program management certification required
- Hands-on experience with Jira, Confluence, Jira Align, MS Project, and ServiceNow
- Experience utilizing AI-enabled productivity tools, such as Copilot, LLMs, or enterprise AI platforms
- Strong technical fluency in microservices and distributed systems
- Deep technical domain knowledge across microservices architecture, distributed API protocols, hybrid cloud and on-premise infrastructure, and resilient data layers
- Bachelor's degree in Computer Science, Software Engineering, Information Systems, Business Technology, or a related discipline
Benefits
Comp & perks- medical, dental & vision coverage
- 401(k)
- life, accident, and disability insurance
- wellness programs
- paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
- learning and development resources
- wellbeing, financial planning, and family support programs
- hybrid model with three days in the office and two days working remotely each week
