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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client relationship management, investment guidance, and compliance within the financial services industry. Proficient in utilizing financial planning software and adhering to regulatory requirements while delivering exceptional client service.
Highest-signal resume keywords
Client Relationship ManagementInvestment GuidanceSecurities Industry Essentials (SIE)Active Series 7 and 66 LicensesKYC/AML Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Analytical SkillsFinancial SkillsInvestment StrategiesFinancial Planning SoftwareAccount Management
Soft Skills
Verbal CommunicationWritten CommunicationAttention to DetailProblem SolvingGoal-Oriented
Tools & Technologies
Microsoft OfficeExcelOutlookWord
Certifications & Qualifications
Securities Industry Essentials (SIE)Active Series 7 LicenseActive Series 66 LicenseGroup 1 InsuranceMortgage Loan Originator Registration
Industry Keywords
Financial ServicesClient ProfilingHolistic Banking SolutionsCompliance ProceduresInvestment Advice
About the role
Key responsibilities & impact- Build and deepen client relationships through proactive outbound and inbound contacts
- Provide investment and banking guidance and education
- Open accounts and gather assets for new and existing clients
- Deliver exceptional service and resolve client issues
- Make investment and banking referrals based on client profiling and suitability assessments
- Identify digital, centralized team-based, in-market, and dedicated advice solutions
- Anticipate complex financial needs and offer holistic banking, credit, life insurance, and investment solutions
- Assist with account modifications, options applications, online resources, and onboarding
- Qualify banking referrals and marketing enrollments for digital accounts
- Articulate the value of Citigold, Citi Private Client, and digital programs
- Track client interactions, update open issue records, and monitor progress
- Source, acquire, and expand customer relationships through sales and service opportunities
- Make securities recommendations and investment advice using firm models and research
- Refer opportunities to segment partners
- Manage client follow-up and comply with regulatory and compliance procedures
- Assess and escalate risk and control issues while safeguarding Citigroup, clients, and assets
Requirements
What you’ll need- 2-5 years of industry experience
- Experience in a proactive, successful sales and service role in the financial services industry
- Strong analytical and financial skills
- Strong verbal and written communication skills
- Organized with strong attention to detail
- Knowledge of Microsoft Office (Excel, Outlook, and Word)
- Experience in financial planning software preferred
- Basic understanding of investment and financial planning strategies preferred
- Self-starter, problem solver, and goal-oriented team player able to work without direction
- Securities Industry Essentials (SIE)
- Active Series 7 and 66 licenses, or Series 63 and 65 licenses
- Group 1 insurance
- Must register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry and obtain and maintain a unique identifier before referring interested clients to Citibank for mortgage needs
- Bachelor's/University degree or equivalent experience
- Must adhere to KYC/AML and other compliance requirements
Benefits
Comp & perks- Medical, dental & vision coverage
- 401(k)
- Life, accident, and disability insurance
- Wellness programs
- Paid planned time off (vacation)
- Paid unplanned time off (sick leave)
- Paid holidays
- Discretionary and formulaic incentive and retention awards for eligible employees
