Customer Education Specialist

Citizen Best

. Build Citian's first customer training program, including overall design and setup .

Posted 10/31/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and implementing customer training programs, utilizing adult learning principles and authoring tools to create engaging self-paced learning experiences. Proficient in selecting and managing customer-facing LMS platforms to enhance user adoption and satisfaction.

Highest-signal resume keywords

Customer Training Program DesignCustomer-Facing LMS AdministrationE-Learning Content DevelopmentAdult Learning Principles KnowledgePortfolio of Self-Paced Learning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Program DesignE-Learning DevelopmentCurriculum DesignContent CreationLearning Path DevelopmentVideo ProductionKnowledge Check CreationData Trust CommunicationCustomer Feedback MeasurementMaintenance Playbook Development

Tools & Technologies

Articulate 360CamtasiaLoomSkilljarThinkificDoceboNorthpass

Industry Keywords

Adult Learning PrinciplesSelf-Directed LearningTechnical AudiencesData AudiencesGIS AudiencesPublic-Sector Audiences

About the role

Key responsibilities & impact

Build Citian's first customer training program, including overall design and setup
Select and configure a customer-facing LMS
Build self-guided learning paths for Citian's two products
Interview customers and the Customer Success team to define learner personas and role-specific skills
Design and build the foundational Citian 101/102 curriculum with the Customer Success team
Create content explaining how Citian's data is built and why agencies can trust it, alongside product how-to content
Build short, task-based modules including video, interactive walkthroughs, job aids, and knowledge checks
Pilot the program with customers and measure completion, adoption, and feedback
Deliver a maintenance playbook to keep content current as products change

Requirements

What you’ll need

3+ years designing training for external customers of a software product (required)
A portfolio showing self-paced or e-learning work you designed (required)
Hands-on experience selecting or administering a customer-facing LMS, such as Skilljar, Thinkific, Docebo, or Northpass
Strong knowledge of adult learning principles and self-directed learning
Fluency with authoring tools such as Articulate 360, Camtasia, or Loom-style video
Degree in instructional design, learning technology, or a related field (preferred)
Experience with technical, data, GIS, or public-sector audiences (a strong plus)

Benefits

Comp & perks

Competitive salary and benefits package including medical, dental, and vision insurance and generous PTO.
401(k) company match
Monthly commuter transportation benefit
On-site gym
Free snacks in the office
High-growth potential and opportunities for advancement within a fast growing, venture-backed SaaS startup