Citizen Best

Learning and Development

• Build Citian's first customer training program, including overall design and setup
• Select and configure a customer-facing LMS
• Build self-guided learning paths for Citian's two products
• Interview customers and the Customer Success team to define learner personas and role-specific skills
• Design and build the foundational Citian 101/102 curriculum with the Customer Success team
• Create content explaining how Citian's data is built and why agencies can trust it, alongside product how-to content
• Build short, task-based modules including video, interactive walkthroughs, job aids, and knowledge checks
• Pilot the program with customers and measure completion, adoption, and feedback
• Deliver a maintenance playbook to keep content current as products change

Explore Customer Education Specialist at Citizen Best. Review requirements and application details.

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Customer Education Specialist