Citizens Independent Bank

Operations

• Serve as the primary point of contact for Online Banking, Mobile Banking, Bill Pay, Mobile Deposit and other digital banking services
• Perform setup, maintenance, administration and troubleshooting for consumer and business online banking customers
• Provide support to customers and employees through phone, email, secure messaging and other service channels
• Monitor online services for suspicious or fraudulent activity and take appropriate action
• Perform account maintenance and servicing functions for consumer and business deposit accounts
• Process stop payments, account changes, corrections, research requests and exception items
• Complete balancing and reconciliation activities while ensuring operational accuracy
• Support document imaging, record retention and other operational processes
• Handle debit card ordering, processing, reporting and customer support
• Process and resolve debit card disputes, fraud claims and Regulation E requests
• Monitor card activity and identify unusual transaction patterns
• Process ACH transactions, returns, Notifications of Change (NOCs) and exception items
• Serve as backup support for Cash Management services
• Assist with business online banking, Positive Pay, ACH origination and Remote Deposit Capture support and maintenance
• Support implementation and ongoing maintenance of treasury management solutions
• Monitor deposit, ACH, debit card and online banking activity for potential fraud
• Investigate suspicious activity and escalate concerns as appropriate
• Support compliance with NACHA rules, BSA/AML requirements, OFAC regulations, Regulation E and other applicable banking regulations
• Identify opportunities to improve processes, efficiency, service levels and internal controls
• Participate in system testing, upgrades and implementation projects
• Maintain and update department procedures and documentation
• Complete special projects and research requests as assigned
• Provide cross-functional support throughout the Deposit Operations Department

Deposit Operations Representative I