Case Manager, Housing Stability – Eviction Prevention

City Heights Community Development

. Manage an assigned caseload of participants with consistent communication, timely follow-up, and individualized support .

Posted 11/2/2026full-timeSan Diego • California • United StatesMid-LevelSenior💰 $26 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in case management and housing stabilization, with a strong focus on individualized support and resource navigation for participants facing housing and financial challenges. Proficient in maintaining accurate documentation and compliance with program requirements while fostering relationships with community organizations.

Highest-signal resume keywords

Case ManagementHousing ServicesFinancial AssistanceSalesforce ExperienceBilingual Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Housing Stabilization PlansComprehensive AssessmentsDocumentation SkillsEligibility AssessmentsService Outcome EvaluationCommunity Resource KnowledgeCulturally Responsive ServicesTrauma-Informed CareBenefits NavigationEmployment Opportunities Connection

Soft Skills

Strong Communication SkillsOrganizational SkillsTime-Management SkillsRapport BuildingAttention to Detail

Tools & Technologies

SalesforceCase-Management Database

Industry Keywords

Social WorkHuman ServicesPublic BenefitsAffordable HousingCommunity ResourcesLow-Income HouseholdsCulturally Diverse CommunitiesHousing BarriersSupportive ServicesSan Diego County Assistance Programs

About the role

Key responsibilities & impact

Manage an assigned caseload of participants with consistent communication, timely follow-up, and individualized support
Conduct comprehensive assessments of housing, financial, employment, and supportive service needs
Develop, implement, and update individualized housing stabilization plans
Assist participants with documentation, eligibility assessments, financial assistance, and supportive services
Connect participants with rental and utility assistance, employment opportunities, public benefits, financial education, legal services, and community resources
Coordinate with Housing Navigators and program staff on complex housing challenges, landlord concerns, and housing barriers
Monitor participant progress, evaluate service outcomes, and adjust stabilization plans
Identify and escalate urgent needs including imminent housing loss and safety concerns
Collaborate across housing, economic development, workforce development, and supportive service programs
Maintain knowledge of San Diego County assistance programs, tenant resources, affordable housing, and supportive services
Develop relationships with community organizations, service providers, and referral partners
Educate participants on housing resources, tenant protections, and long-term housing stability
Maintain accurate participant records, case notes, service plans, referrals, and outcomes in Salesforce and other systems
Ensure services and documentation comply with funding, contract, policy, confidentiality, and program requirements
Meet caseload, service delivery, documentation, and performance expectations
Participate in case conferences, team meetings, professional development, and quality assurance reviews
Provide trauma-informed, culturally responsive, equitable, and participant-centered services

Requirements

What you’ll need

Bachelor's degree in social work, human services, psychology, sociology, public health, or a related field preferred
Relevant professional experience may be considered in lieu of a degree
Experience providing case management, housing services, homeless services, benefits navigation, financial assistance, or other direct social services preferred
Experience working with low-income households and culturally diverse communities
Ability to build rapport with individuals experiencing significant housing, financial, or personal stress
Strong organizational, time-management, and documentation skills
Ability to manage multiple participants and deadlines simultaneously
Strong written and verbal communication skills and high attention to detail
Knowledge of housing, public benefits, employment, financial stability, or other community resources preferred
Experience with Salesforce or another case-management database is a plus
Bilingual ability in Spanish, Somali, Vietnamese, Khmer, Arabic, Swahili, or another language commonly spoken in San Diego County is highly desirable
Ability to travel locally throughout San Diego County as program needs require
40 hours per week, non-exempt

Benefits

Comp & perks

Medical, dental, and vision insurance
401K retirement plan with employer match
Employee Assistance Program
Generous paid time off
11 paid holidays per year
Offices closed every other Friday (9/8/80 schedule)
Flexible and remote work schedule available, subject to position and program needs
Training opportunities and professional growth support
Family friendly work environment
Parental leave in accordance with applicable California law and CHCDC policy