City Heights Community Development

Manager

• Manage an assigned caseload of participants with consistent communication, timely follow-up, and individualized support
• Conduct comprehensive assessments of housing, financial, employment, and supportive service needs
• Develop, implement, and update individualized housing stabilization plans
• Assist participants with documentation, eligibility assessments, financial assistance, and supportive services
• Connect participants with rental and utility assistance, employment opportunities, public benefits, financial education, legal services, and community resources
• Coordinate with Housing Navigators and program staff on complex housing challenges, landlord concerns, and housing barriers
• Monitor participant progress, evaluate service outcomes, and adjust stabilization plans
• Identify and escalate urgent needs including imminent housing loss and safety concerns
• Collaborate across housing, economic development, workforce development, and supportive service programs
• Maintain knowledge of San Diego County assistance programs, tenant resources, affordable housing, and supportive services
• Develop relationships with community organizations, service providers, and referral partners
• Educate participants on housing resources, tenant protections, and long-term housing stability
• Maintain accurate participant records, case notes, service plans, referrals, and outcomes in Salesforce and other systems
• Ensure services and documentation comply with funding, contract, policy, confidentiality, and program requirements
• Meet caseload, service delivery, documentation, and performance expectations
• Participate in case conferences, team meetings, professional development, and quality assurance reviews
• Provide trauma-informed, culturally responsive, equitable, and participant-centered services

Explore Case Manager, Housing Stability – Eviction Prevention at City Heights Community Development. Review requirements and application details.

Case Manager, Housing Stability – Eviction Prevention

Intake Coordinator

• Receive, organize, and track referrals from community organizations, government agencies, 2-1-1, elected officials' offices, and other approved referral sources
• Serve as an initial point of contact for prospective participants and respond to inquiries and referrals within established program timelines
• Conduct preliminary eligibility screenings and participant intake assessments
• Explain housing stability and eviction prevention services, eligibility requirements, documentation, and next steps
• Coordinate participant enrollment and referrals to Case Managers, Housing Navigators, and supportive service programs
• Identify and escalate urgent housing needs, including imminent eviction, homelessness, or safety concerns
• Maintain accurate referral and enrollment records, including follow-up activities and contact attempts
• Collect, review, and organize income verification, housing documentation, identification, and other participant records
• Maintain referral, eligibility, intake, and enrollment information in Salesforce and other systems
• Conduct initial quality assurance reviews and monitor program performance indicators
• Resolve documentation discrepancies, maintain data integrity, and support reporting
• Provide administrative and documentation support for reporting, monitoring, audits, and reimbursement processes
• Collaborate with Case Managers, Housing Navigators, program staff, referral partners, and community organizations
• Participate in team meetings, training, quality assurance reviews, and process improvement initiatives
• Ensure compliance with program requirements, organizational policies, confidentiality standards, and procedures
• Provide welcoming, compassionate, trauma-informed, and culturally responsive assistance

Explore Intake Coordinator, Housing Stability – Eviction Prevention at City Heights Community Development. Review requirements and application details.

Intake Coordinator, Housing Stability – Eviction Prevention

Program Manager

• Lead the day-to-day operations and implementation of the Coordinated Eviction Prevention System (CEPS) program
• Oversee participant intake, eligibility assessments, case management, housing stabilization services, and referrals
• Monitor program performance, staff caseloads, participant outcomes, and service timelines
• Conduct regular case reviews and provide guidance on complex participant situations
• Develop, implement, and maintain program policies, procedures, workflows, and quality assurance standards
• Supervise, coach, and support CEPS Case Managers, the Housing Navigator, and the Intake Coordinator
• Oversee staff recruitment, onboarding, training, performance evaluations, and professional development
• Ensure compliance with County contract requirements and organizational standards
• Review and approve participant records, case notes, service plans, and supporting documentation
• Oversee tracking and documentation of participant financial assistance
• Collaborate with data and accounting staff on reporting, expenditure tracking, and reimbursement documentation
• Monitor contractual performance measures and implement corrective action plans
• Prepare monthly, quarterly, annual, and other required program and performance reports
• Maintain relationships with County representatives, referral partners, legal service providers, and community-based organizations
• Collaborate with organizational leadership and internal departments to address operational needs and advance program objectives
• Escalate significant compliance, financial, participant safety, or operational concerns
• Support fundraising and resource development by identifying funding opportunities, contributing to grant proposals and reporting, cultivating funder and partner relationships, and collaborating with the Development team

Explore Senior Program Manager, Housing Stability – Eviction Prevention at City Heights Community Development. Review requirements and application details.

Senior Program Manager, Housing Stability – Eviction Prevention

Navigator

• Provide individualized housing navigation and stabilization assistance to participants across housing stability and eviction prevention programs
• Assess housing needs, identify barriers, and develop individualized housing navigation strategies with Case Managers and program staff
• Assist participants with housing searches, applications, eligibility requirements, and supporting documentation
• Help address barriers including limited income, prior evictions, rental history, and credit challenges
• Connect participants to employment opportunities, public benefits, legal assistance, financial resources, and supportive services
• Develop and maintain relationships with landlords, property managers, affordable housing providers, and housing service organizations throughout San Diego County
• Coordinate with landlords and property managers to resolve housing challenges, prevent displacement, and facilitate housing placements
• Maintain current knowledge of affordable housing opportunities, rental assistance programs, housing resources, and supportive services
• Conduct landlord and housing provider outreach to identify housing opportunities and strengthen partnerships
• Collaborate with Case Managers and staff, participate in case conferences, and address complex participant needs
• Maintain accurate, complete, and timely documentation in Salesforce and other required systems
• Track housing opportunities, landlord partnerships, participant placements, and housing stabilization outcomes
• Ensure activities comply with program requirements, organizational policies, and confidentiality standards
• Support cross-program coordination and other housing stability initiatives as assigned

Explore Housing Navigator at City Heights Community Development. Review requirements and application details.

Open roles

Case Manager, Housing Stability – Eviction Prevention

Intake Coordinator, Housing Stability – Eviction Prevention

Senior Program Manager, Housing Stability – Eviction Prevention

Housing Navigator