Intake Coordinator, Housing Stability – Eviction Prevention

City Heights Community Development

. Receive, organize, and track referrals from community organizations, government agencies, 2-1-1, elected officials' offices, and other approved referral sources .

Posted 11/2/2026full-timeSan Diego • California • United StatesMid-LevelSenior💰 $23 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in participant intake, eligibility screening, and case management coordination while maintaining data integrity and compliance with program requirements. Proficient in providing compassionate, culturally responsive assistance to individuals facing housing challenges.

Highest-signal resume keywords

Intake And Eligibility ScreeningCase Management SupportSalesforce ExperienceStrong Organizational SkillsBilingual Ability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryDocumentation ManagementReferral CoordinationQuality Assurance ReviewsProgram Performance Monitoring

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationCustomer Service OrientationAttention To DetailCompassionate Assistance

Tools & Technologies

CRM SystemsCase Management SystemsSalesforce

Industry Keywords

Housing StabilityEviction PreventionSocial ServicesCommunity OrganizationsConfidentiality Standards

About the role

Key responsibilities & impact

Receive, organize, and track referrals from community organizations, government agencies, 2-1-1, elected officials' offices, and other approved referral sources
Serve as an initial point of contact for prospective participants and respond to inquiries and referrals within established program timelines
Conduct preliminary eligibility screenings and participant intake assessments
Explain housing stability and eviction prevention services, eligibility requirements, documentation, and next steps
Coordinate participant enrollment and referrals to Case Managers, Housing Navigators, and supportive service programs
Identify and escalate urgent housing needs, including imminent eviction, homelessness, or safety concerns
Maintain accurate referral and enrollment records, including follow-up activities and contact attempts
Collect, review, and organize income verification, housing documentation, identification, and other participant records
Maintain referral, eligibility, intake, and enrollment information in Salesforce and other systems
Conduct initial quality assurance reviews and monitor program performance indicators
Resolve documentation discrepancies, maintain data integrity, and support reporting
Provide administrative and documentation support for reporting, monitoring, audits, and reimbursement processes
Collaborate with Case Managers, Housing Navigators, program staff, referral partners, and community organizations
Participate in team meetings, training, quality assurance reviews, and process improvement initiatives
Ensure compliance with program requirements, organizational policies, confidentiality standards, and procedures
Provide welcoming, compassionate, trauma-informed, and culturally responsive assistance

Requirements

What you’ll need

Associate or bachelor's degree in human services, social services, public administration, business administration, or a related field preferred
Relevant professional experience may be considered
Experience in intake, eligibility screening, social services, case-management support, customer service, or administrative program coordination preferred
Strong organizational and administrative skills
High attention to detail and commitment to accurate data entry and documentation
Ability to manage a high volume of referrals and multiple time-sensitive deadlines
Strong verbal and written communication skills
Ability to communicate sensitively and professionally with individuals experiencing housing or financial stress
Strong customer-service orientation
Experience using databases, CRM systems, or case-management systems preferred; Salesforce experience is a plus
Bilingual ability in Spanish, Somali, Vietnamese, Khmer, Arabic, Swahili, or another language commonly spoken in San Diego County is highly desirable
40 hours per week, non-exempt

Benefits

Comp & perks

Medical, dental, and vision insurance
401K retirement plan with employer match
Employee Assistance Program
Generous paid time off
11 paid holidays per year
Offices closed every other Friday (9/8/80 schedule)
Flexible and remote work schedule available, subject to position and program needs
Training opportunities and professional growth support
Family friendly work environment
Parental leave in accordance with applicable California law and CHCDC policy