Senior Program Manager, Housing Stability – Eviction Prevention

City Heights Community Development

. Lead the day-to-day operations and implementation of the Coordinated Eviction Prevention System (CEPS) program .

Posted 11/2/2026full-timeSan Diego • California • United StatesSenior💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in program management, housing stability, and eviction prevention, with strong skills in case management, compliance, and staff supervision. Proficient in developing policies and maintaining program documentation while fostering relationships with community partners.

Highest-signal resume keywords

Program ManagementHousing StabilityEviction PreventionCase ManagementStaff Supervision

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program Policies DevelopmentEligibility AssessmentsQuality Assurance StandardsFinancial Assistance TrackingGovernment-Funded Program AdministrationGrant Proposal WritingData ReportingPerformance MonitoringDocumentation MaintenanceProject Management

Soft Skills

CoachingProblem-SolvingDecision-MakingOrganizational SkillsCommunication Skills

Tools & Technologies

SalesforceCase-Management Database

Industry Keywords

Housing InstabilityEviction PreventionHuman ServicesNonprofit ManagementCommunity-Based OrganizationsCompliance StandardsParticipant OutcomesStaff RecruitmentTraining and DevelopmentFunding Opportunities

About the role

Key responsibilities & impact

Lead the day-to-day operations and implementation of the Coordinated Eviction Prevention System (CEPS) program
Oversee participant intake, eligibility assessments, case management, housing stabilization services, and referrals
Monitor program performance, staff caseloads, participant outcomes, and service timelines
Conduct regular case reviews and provide guidance on complex participant situations
Develop, implement, and maintain program policies, procedures, workflows, and quality assurance standards
Supervise, coach, and support CEPS Case Managers, the Housing Navigator, and the Intake Coordinator
Oversee staff recruitment, onboarding, training, performance evaluations, and professional development
Ensure compliance with County contract requirements and organizational standards
Review and approve participant records, case notes, service plans, and supporting documentation
Oversee tracking and documentation of participant financial assistance
Collaborate with data and accounting staff on reporting, expenditure tracking, and reimbursement documentation
Monitor contractual performance measures and implement corrective action plans
Prepare monthly, quarterly, annual, and other required program and performance reports
Maintain relationships with County representatives, referral partners, legal service providers, and community-based organizations
Collaborate with organizational leadership and internal departments to address operational needs and advance program objectives
Escalate significant compliance, financial, participant safety, or operational concerns
Support fundraising and resource development by identifying funding opportunities, contributing to grant proposals and reporting, cultivating funder and partner relationships, and collaborating with the Development team

Requirements

What you’ll need

Bachelor's degree in social work, public administration, nonprofit management, human services, housing, or a related field; equivalent relevant experience may be considered
Minimum of three years of experience in housing stability, eviction prevention, case management, homeless services, human services, or a related field
Previous supervisory or program-management experience strongly preferred
Experience administering government-funded programs, contracts, grants, or reimbursement-based programs preferred
Knowledge of housing instability, eviction prevention, tenant needs, and resources available to low-income households
Strong supervisory, coaching, problem-solving, and decision-making skills
Strong organizational and project-management skills with the ability to manage multiple deadlines
High attention to detail and demonstrated ability to maintain accurate program documentation
Strong written and verbal communication skills
Experience with Salesforce or another case-management database preferred
Bilingual ability in Spanish, Somali, Vietnamese, Khmer, Arabic, Swahili, or another language commonly spoken in San Diego County is highly desirable
Fully vaccinated against COVID-19 and able to provide proof of full vaccination as a condition of employment

Benefits

Comp & perks

Medical, dental, and vision insurance
401K retirement plan with employer match
Employee Assistance Program
Generous paid time off
11 paid holidays per year
Offices closed every other Friday (9/8/80 schedule)
Flexible and remote work schedule available
Training opportunities and professional growth support
Family friendly work environment
Unpaid parental leave offered in accordance with State of CA PFL (Paid Family Leave)