IT Applications Program Administrator – Civil Service

City of Dallas

. Manage and direct the application support ecosystem for assigned departments across cloud and on-premises environments.

Posted 10/21/2026full-timeDallas • Texas • United StatesSeniorLead💰 $103,542 - $129,418 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing application support ecosystems across cloud and on-premises environments, with a focus on optimizing performance and ensuring compliance with regulations. Proven ability to lead IT teams, manage budgets, and implement cost-effective technologies.

Highest-signal resume keywords

Application Support ManagementIT Operations ManagementSupervisory ExperienceBudget ManagementAI Environment Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application DevelopmentConfiguration ManagementRelease ManagementChange ManagementProcess OptimizationPerformance EvaluationProject MonitoringTechnical DirectionTroubleshootingWorkflow Automation

Soft Skills

Verbal CommunicationWritten CommunicationRelationship BuildingProblem SolvingTeam Leadership

Tools & Technologies

Microsoft CopilotPredictive AnalyticsAI-Driven ToolsWorkflow Automation Platforms

Industry Keywords

Local RegulationsState RegulationsFederal RegulationsOperational ContinuityEquipment Lifecycle Management

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Manage and direct the application support ecosystem for assigned departments across cloud and on-premises environments.
Plan, design, develop processes, and optimize application support for resilient and reliable performance.
Oversee the day-to-day work of multiple IT managers and teams, including training, scheduling, and performance evaluations.
Conduct equipment assessments, monitor project and technical work, and ensure alignment with budgets, timelines, and operational continuity requirements.
Improve configuration management, release management, change management, and development practices.
Collaborate with departments, executive leadership, peers, and vendors to implement cost-effective technologies and controls.
Review technical plans and activities and provide direction and subject-matter expertise.
Develop and execute plans for application configuration, availability, and performance across City on-premises and cloud environments.
Establish goals, objectives, schedules, priorities, evaluation activities, and reporting.
Oversee productivity reporting, billing, procurement, and equipment lifecycle activities.
Guide application deployments, upgrades, migrations, integrations, and configuration activities.
Coordinate testing and operational rollouts to ensure compliance with directives, security standards, data policies, and infrastructure requirements.
Use Microsoft Copilot, workflow automation platforms, predictive analytics, and other AI-driven tools to improve troubleshooting, administrative processes, and support efficiency.
Perform all other assigned duties.

Requirements

What you’ll need

Bachelor's Degree in Engineering, Computer Science, Development, Information Technology, or a related field.
Five (5) years of experience in information technology, computer science, application development, or other related experience.
Three (3) years performing supervisory and/or management responsibilities; this experience may be included in the required experience listed above.
High School diploma or GED including nine (9) years of the required experience plus three (3) years of supervisory and/or management experience will meet the education and experience requirements.
Associate degree in any field plus seven (7) years of required experience plus three (3) years of supervisory and/or management experience will meet the education and experience requirements.
Bachelor’s degree (or higher) in a non-specified field including seven (7) years of the required experience plus three (3) years of supervisory and/or management experience will meet the education and experience requirements.
Master’s degree (or higher) in a specified field including three (3) years of the required experience plus three (3) years of supervisory and/or management experience will meet the education and experience requirements.
Strong verbal and written communication skills.
Knowledge of local, state, and federal regulations.
Ability to manage complex IT operations and support activities, develop operating goals, identify solutions, prepare reports, supervise staff, manage budgets, and build effective working relationships.
Preferred: Application Development such as CSM, CASE, MCAD.
Preferred: One (1) year of AI environment management, licensing, governance.

Benefits

Comp & perks

Competitive benefits
Growth opportunities
Vibrant work culture