Network Analyst I – Datacentre Operations

City of Hamilton, Ohio

. Design, install, troubleshoot, maintain, repair and upgrade server infrastructure, storage systems, virtualization, backup and recovery platforms .

Posted 10/22/2026full-timeHamilton • CanadaJuniorMid-Level💰 CA$95,757 - CA$119,701 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in server infrastructure design, installation, and maintenance, with a strong focus on virtualization, backup and recovery technologies, and datacentre operations. Proficient in managing messaging and collaboration platforms while ensuring security and compliance within infrastructure environments.

Highest-signal resume keywords

Windows Server AdministrationVMware VirtualizationMicrosoft Exchange SupportInfrastructure MonitoringDatacentre Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Server Hardware ConfigurationSAN/Storage Systems ManagementBackup and Recovery TechnologiesNetworking Systems KnowledgeIdentity Services ManagementDisaster Recovery TestingScripting and AutomationPerformance MonitoringCapacity PlanningTechnical Documentation Preparation

Soft Skills

Analytical SkillsTroubleshooting SkillsCommunication SkillsCustomer Service SkillsTeamwork Skills

Tools & Technologies

CitrixUPS SystemsCisco IOSActive DirectoryTCP/IPVoIPEthernetLANWANWireless Networking

Certifications & Qualifications

Microsoft CertificationsVMware CertificationsCitrix CertificationsLinux CertificationsInfrastructure Certifications

Industry Keywords

ITIL Service ManagementChange ManagementInfrastructure Lifecycle ManagementOperational HandoverVendor Service-Level Agreements

Tech Stack

Tools & technologies

CitrixCloudDNSFirewallsiOSLinuxOracleSMTPSQLTCP/IPVMwareVoIP

About the role

Key responsibilities & impact

Design, install, troubleshoot, maintain, repair and upgrade server infrastructure, storage systems, virtualization, backup and recovery platforms
Provision physical and virtual environments and support approved cloud environments for development, production, email, collaboration and disaster recovery services
Configure and troubleshoot server hardware and software and maintain the City’s messaging environment
Coordinate with facilities, hardware/software vendors and cloud service providers to resolve problems and deliver reliable services
Complete incidents, service requests, operational work and project deliverables; maintain documentation and escalate issues outside assigned authority or scope
Develop, configure, install and troubleshoot datacentre systems including servers, SAN and backup and recovery systems
Implement and maintain approved infrastructure configurations, technical baselines and change-management processes
Monitor and support datacentre power infrastructure, including UPS systems, generators and PDUs
Provide second- and third-level infrastructure support to users and Service Desk staff
Investigate incidents, recurring problems and outages; record actions, findings and outcomes in the service-management system
Maintain, monitor and update Exchange, VMware, Citrix and related messaging, collaboration and infrastructure platforms
Contribute to datacentre architecture, modernization, lifecycle renewal, resilience and hybrid-cloud initiatives
Perform capacity and resource planning; assess server and storage risks and support contingency planning
Test server/SAN performance, produce performance reports and recommend improvements
Use monitoring and alerting tools to identify degradation, capacity constraints and infrastructure faults
Research, test and implement approved patches, firmware updates and hardware changes
Manage authorized users, IDs, passwords, permissions, service accounts, credentials, certificates and keys within assigned scope
Develop technical and operational documentation and provide training and coaching to IT staff
Evaluate products and services, manage vendor service-level agreements within delegated authority and procure infrastructure components
Review server security and remediate vulnerabilities, insecure configurations and unsupported components
Support security incidents with logging, technical evidence, containment, restoration and remediation activities
Identify opportunities for scripting, orchestration and standardized repeatable infrastructure work
Participate in IT initiatives and projects, including planning, design, configuration, implementation, testing, documentation and operational handover
Implement and test backup, restoration, replication and disaster-recovery capabilities
Maintain infrastructure asset, configuration and lifecycle records and support transition of systems into operation

Requirements

What you’ll need

University Degree or College Diploma in Computer Science, Information Systems, Computer Technology or related discipline
Two (2) to five (5) years experience in infrastructure/network environments in administration and support
Experience administering Windows Server environments with working knowledge of Linux
Experience configuring, installing and maintaining server hardware, SAN/storage systems, and physical and virtual server environments
Working knowledge of datacentre operations, including virtualization (VMware, Citrix), backup & recovery technologies, and datacentre power infrastructure, including UPS systems, generators and PDU distribution
Experience supporting messaging and collaboration technologies, including Microsoft Exchange, SMTP, and related services
Demonstrated analytical, troubleshooting, planning, and problem-resolution skills
Working knowledge of networking systems and identity services including DNS, DHCP and Active Directory
Knowledge of Ethernet, LAN, WAN, VoIP, TCP/IP, wireless networking and fibre optics
Experience with switches, routers and wireless controllers using Cisco IOS
Working knowledge of enterprise security technologies and practices, including firewalls, intrusion detection systems, endpoint protection, vulnerability remediation, secure configuration, and least-privilege principles
Knowledge of project implementation methodologies, ITIL service management practices, change management, documentation, operational handover, and infrastructure lifecycle management
Experience supporting Oracle and SQL Server, infrastructure monitoring, logging, alerting, backup restoration, disaster recovery testing, and service restoration activities
Strong leadership, communication, customer service, and teamwork skills
Ability to prepare technical documentation, reports, and recommendations
Must possess and maintain a valid Class G Drivers’ Licence in the Province of Ontario
Criminal Record & Judicial Matters (CRJM) Check required before beginning work
Ability to work outside regular business hours, including evenings, weekends and statutory holidays, and participate in on-call or emergency response arrangements as required
Relevant Microsoft, VMware, Citrix, Linux, storage, backup, recovery, cloud, or infrastructure certifications and scripting or automation experience are considered assets

Benefits

Comp & perks

Hybrid work arrangement with approximately 50% on-site attendance
Parking currently provided for required personal-vehicle use for City business
35 hours per week
On-the-job training and coaching opportunities
Equal opportunity employer with barrier-free employment accommodation
Union: Non Union