Insurance Specialist – Clinical Trials

City of Hope

. Verify insurance policy benefits for clinical trial patients through telephone, mail/facsimile, and online inquiries .

Posted 9/15/2026full-timeRemote • United StatesJuniorMid-Level💰 $28 - $43 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in verifying insurance policy benefits and obtaining authorizations in a healthcare setting, while maintaining effective communication and customer service skills to support clinical trial patients.

Highest-signal resume keywords

Insurance Policy VerificationAuthorization ManagementBilling Grid ReviewCustomer ServiceHealthcare Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance Benefit VerificationAuthorization RequestBilling Grid AnalysisClinical Trial Coverage AnalysisData EntryMedical Record Updating

Soft Skills

Excellent CommunicationPolite and Friendly DemeanorPatience Under Pressure

Certifications & Qualifications

High School Diploma

Industry Keywords

Clinical TrialsHealthcareInsurancePre-CertificationPatient Liaison

About the role

Key responsibilities & impact

Verify insurance policy benefits for clinical trial patients through telephone, mail/facsimile, and online inquiries
Review billing grids/budgets and compile standard-of-care procedures associated with research
Enter policy benefit information and update insurance records in the system
Review upcoming services to determine authorization requirements and update medical records
Request authorization extensions or new authorizations for continuity of care and coverage changes
Provide customer service and serve as a liaison between patients and support staff
Develop effective relationships with colleagues, physicians, providers, leaders, and other employees

Requirements

What you’ll need

High School Diploma
2 years of related experience
1+ years of healthcare experience working with insurance/authorizations
Experience verifying insurance policy benefits
Experience obtaining authorizations/pre-certifications
Ability to review billing grids/budgets and clinical trial coverage analyses
Ability to enter and update insurance and authorization information in systems
Excellent communication and customer service skills
Ability to remain polite, friendly, patient, and calm under pressure

Benefits

Comp & perks

Comprehensive benefits (details provided via employer benefits link)
Equal opportunity employer