City of Hope

Director

• Develop and execute enterprise HIMS strategies, goals and initiatives aligned with City of Hope’s organizational priorities
• Lead HIMS operations across multiple locations, setting performance indicators and ensuring service, quality and revenue cycle objectives are achieved
• Oversee coding, CDI, documentation, release of information, records management, forms management and regulatory compliance functions
• Serve as custodian of the legal health record and guide policies, procedures and medical staff requirements supporting accurate, complete documentation
• Drive operational improvement by redesigning processes, applying leading practices and implementing innovative solutions with minimal disruption
• Partner with clinical, revenue cycle, compliance, legal, technology and operational leaders on denials prevention, EHR optimization and information governance
• Develop and manage operating and capital budgets, vendor relationships and business-unit performance
• Ensure compliance with HIPAA and applicable federal, state, accreditation and organizational requirements
• Attract, develop and retain high-performing leaders and teams through coaching, transparency, accountability and servant leadership
• Support acquisition and expansion initiatives by ensuring health information management requirements are effectively addressed

Executive Director, HIMS Services

Auditor

• Plan, lead, and execute technology-focused internal audits by defining objectives, establishing scope, assessing risk, and developing audit programs
• Evaluate IT general controls, application controls, information security practices, technology platforms, and key IT processes
• Conduct interviews, perform audit testing, and prepare work papers, findings, recommendations, and final reports
• Provide technical audit support for system implementations, including pre-implementation and post-implementation reviews
• Integrate technology risk and control coverage into financial, operational, and regulatory audits
• Guide, mentor, and provide project direction to assigned internal audit team members
• Evaluate management action plans developed in response to audit findings
• Complete audits within established budgets and milestones and according to applicable internal auditing standards
• Support external financial statement audit activities, including testing IT general and application controls
• Develop working relationships with IT management, team members, and stakeholders across the organization

Senior IT Internal Auditor

Program Specialist

• Support the development, execution, and completion of the Internal Audit Risk Assessment and Annual Internal Audit Plan
• Partner with internal and external audit teams on audit scoping, risk assessments, testing activities, documentation, and reporting
• Manage stakeholder communications, including audit data requests, testing validation, observations, and management action plans
• Serve as a resource across City of Hope to strengthen Internal Audit program awareness and best practices
• Coordinate and facilitate audit planning meetings, interviews, walkthroughs, presentations, and stakeholder engagements
• Lead project management activities, including milestone tracking, dashboard development, reporting, and audit timeline management
• Oversee tracking, monitoring, and follow-up for management action plans resulting from completed audits
• Build collaborative relationships across the organization and partner with Compliance, Legal, and Enterprise Risk Management teams
• Manage departmental policies, procedures, onboarding, offboarding, and operational support activities
• Contribute to process improvement initiatives that enhance audit effectiveness, operational efficiency, and enterprise risk management

Internal Audit Program Specialist

• Oversee finances, marketing, philanthropy, strategic planning and faculty/staff relations for a broad area of Research Business Operations
• Provide instruction and direction to staff on processes and initiatives
• Oversee financial management, budget planning, reporting, expense analysis, and resolution of budget variances
• Lead pre- and post-award grant activity, including internal and extramural funds, complex proposal submissions, PDAF review, and collaboration with PIs and central offices
• Oversee contract management processes, workflows, new agreements, amendments, and related guidance
• Oversee internal hiring processes, high-level faculty recruitment, job and status changes, and coordination with area supervisors
• Guide departmental business activities, facilities-related needs, space planning, and compliance activities
• Coach, mentor, and lead managers and junior RBO staff, including workload review, training needs, performance feedback, and annual reviews
• Build and maintain relationships with central departments and collaborators to support communication, alignment, and process improvement
• Lead and support short- and long-range planning, policy or program development, business efficiency analysis, and process or system improvements across research operations
• Represent RBO on organization-wide committees and support implementation planning for higher-level initiatives

Senior Research Business Director

Systems Engineer

• Lead Application Analysts under the direction of the Application Manager
• Plan and oversee team work activities, prioritization, resource coordination, and meeting plans
• Ensure timely completion of project plans, design documentation, build audits, testing plans and scripts, training curriculum, and activation plans
• Support operational and project work streams
• Ensure deliverables follow City of Hope governance requirements
• Ensure ticket submissions are complete and assigned promptly
• Escalate unresolved issues to the Application Manager and across teams
• Communicate work-plan, task, issue, and risk status
• Ensure best practices, thorough testing, coordinated changes, and minimized Go Live problems
• Participate in team and project meetings
• Onboard and instruct newly hired team members on Connect Hope Epic policies and procedures
• Ensure team adherence to processes
• Collaborate with teams within and outside ConnectHope
• Perform Epic application build assignments and other related duties

Lead Epic Systems Analyst

Operations

• Support daily research and finance operations within an assigned portfolio
• Manage pre- and post-award activities, including proposal development and submission
• Collaborate with principal investigators, the Office of Sponsored Research, IRB, and other stakeholders
• Develop and edit proposal budgets, justifications, biosketches, and related materials
• Assist with contract workflows, new agreements, and amendments
• Generate financial reports for principal investigators and chart strings
• Support departmental budget preparation, long-range financial planning, analyses, and initiatives
• Maintain personnel expenditure and effort allocations; coordinate effort certification and corrective actions
• Approve and reconcile purchase orders and chart string activity
• Support project closeouts, including clearing encumbrances, closing purchase orders and subawards, and paying invoices
• Coordinate personnel actions, including new-hire and NES onboarding, visa requests, AccessNet, login IDs, and Outlook access
• Support purchasing, facilities, travel, institutional reporting, and building and equipment safety, maintenance, and other services
• Coordinate lab safety training, lab coat services, and general laboratory support

Research Operations Analyst

Insurance

• Verify insurance policy benefits for clinical trial patients through telephone, mail/facsimile, and online inquiries
• Review billing grids/budgets and compile standard-of-care procedures associated with research
• Enter policy benefit information and update insurance records in the system
• Review upcoming services to determine authorization requirements and update medical records
• Request authorization extensions or new authorizations for continuity of care and coverage changes
• Provide customer service and serve as a liaison between patients and support staff
• Develop effective relationships with colleagues, physicians, providers, leaders, and other employees