Compliance Revenue Agent

City of Scottsbluff, Nebraska - Government

. Assist taxpayers in resolving business or individual accounts delinquent in filing returns or paying tax liabilities .

Posted 10/6/2026full-timeOmaha • Nebraska • United StatesJuniorMid-Level💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in tax law application, compliance determination, and effective communication with diverse taxpayers. Proficient in utilizing collection procedures and conducting thorough account research and analysis.

Highest-signal resume keywords

Tax Return PreparationCustomer Service ExperienceKnowledge of Tax LawsExcel ProficiencyIndependent Judgment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Tax Return PreparationAccount ResearchData EntryMathematicsAccounting

Soft Skills

Verbal CommunicationWritten CommunicationNegotiationActive ListeningCritical Thinking

Tools & Technologies

ExcelWordOracleOutlook

Certifications & Qualifications

Associate’s Degree in Business

Industry Keywords

Tax ComplianceCollection ProceduresBusiness OperationsNebraska RegulationsDOR Permit

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Assist taxpayers in resolving business or individual accounts delinquent in filing returns or paying tax liabilities
Help taxpayers correct delinquencies through a variety of methods
Answer taxpayer questions regarding Nebraska regulations, statutes, forms and refunds
Answer questions about obtaining a DOR permit or license
Research and apply tax laws, rules and regulations
Use collection procedures and independent judgment to determine taxpayer compliance issues
Work from the Lincoln or Omaha office

Requirements

What you’ll need

Associate’s Degree in business, or two years of experience with tax return preparation, business ownership and operation, account research and analysis, or interpretation and application of policies, laws, rules or regulations
Preferred: Two years of customer service or comparable work experience
Knowledge of processes and procedures for collection
Knowledge of mathematics and accounting
Knowledge of business operations and practices
Knowledge of resources for researching tax laws, rules and regulations
Knowledge of Excel, Word, Oracle and Outlook
Skills in verbal/written communication, negotiation, active listening, emotional intelligence, reading comprehension, time management, personal management, critical thinking, data entry, computer use and databases
Ability to communicate clear and concise ideas
Ability to set priorities
Ability to relate effectively with people representing varied backgrounds
Ability to determine why a taxpayer is not in compliance
Ability to utilize collection procedures
Ability to use independent judgment
The Department does not sponsor STEM OPT or non-immigrant work visas for this position

Benefits

Comp & perks

13 paid holidays a year
Retirement contributions
12 sick days a year
12 vacation days a year
Competitive health insurance benefits
Life insurance
Employee assistance program
Free LinkedIn Learning courses
On-the-job training and support from a Senior Agent and Supervisor
Opportunities for advancement
Flexible schedule with start times that meet family needs
No on-call shifts, nights, or weekend hours