Eligibility Operations Worker

City of Scottsbluff, Nebraska - Government

. Serve as an initial point of contact for customers contacting OEA by phone or in person .

Posted 9/18/2026full-timeGrand Island • Nebraska • United StatesMid-LevelSenior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and eligibility determination for public assistance programs, with a strong ability to communicate effectively and manage multiple priorities in a fast-paced environment.

Highest-signal resume keywords

Customer ServiceEligibility DeterminationCase ManagementBehavioral Sciences EducationTechnology Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Eligibility RequirementsApplication ProcessingInformation GatheringDocumentation ReviewData EntryPolicy ApplicationFinancial Assistance ProgramsConfidential Information HandlingCustomer Needs EvaluationProgram Benefits Explanation

Soft Skills

Effective CommunicationDetail OrientationDecision MakingMulti-Priority ManagementProfessionalism

Tools & Technologies

DHHS SystemsComputer ApplicationsTechnology Navigation

Industry Keywords

Human ServicesPublic AssistanceSocial SciencesBehavioral SciencesCustomer Rights

About the role

Key responsibilities & impact

Serve as an initial point of contact for customers contacting OEA by phone or in person
Answer questions about DHHS programs, services, application processes, and eligibility requirements
Complete phone applications and gather information needed to evaluate customer needs
Review applications, referrals, and supporting documentation for completeness and accuracy
Interview customers to obtain and verify information needed to determine eligibility
Enter and maintain accurate customer information within DHHS systems
Explain program benefits, customer rights and responsibilities, and next steps in the eligibility process
Process reported changes and other case information timely and accurately
Maintain clear documentation of customer contacts and case activity
Participate in required training and demonstrate the ability to apply program policy and procedures
Provide professional and respectful customer service while working in a fast-paced environment
Complete structured classroom and on-the-job training, then apply program policy and determine eligibility with increasing independence

Requirements

What you’ll need

24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education or closely related field OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services, OR a combination of education and experience in any of the above areas
Experience using computers and technology to complete daily work, including navigating multiple systems or applications, entering and reviewing information accurately, and learning new technology or software (preferred)
Experience in the field of human services, case management, or determining eligibility for financial assistance programs (preferred)
Ability to communicate effectively with customers
Ability to learn and apply detailed policies
Ability to manage multiple priorities and make accurate decisions
Comfort working with technology and handling confidential information
Ability to ask detailed questions and assist customers navigating difficult circumstances

Benefits

Comp & perks

Comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities
Benefits eligibility may vary by position, agency and employment status