IT Support Specialist

City Property Management Company

. Troubleshoot and resolve hardware, software, and network issues for both on-site and remote users .

Posted 10/12/2026full-timePhoenix • Arizona • United StatesMid-LevelSenior💰 $24 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and resolving hardware, software, and network issues while ensuring security and privacy of systems. Proficient in providing technical support, training staff, and managing IT assets effectively.

Highest-signal resume keywords

IT Technician ExperienceDiagnostic And Problem-Solving SkillsComputer Systems And Network UnderstandingInternet Security And Data Privacy KnowledgeCompTIA A+ Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingHardware InstallationSoftware ConfigurationNetwork ManagementVoIP System MaintenanceTechnical SupportAccount SetupTechnology EvaluationIT Asset ManagementVirtual Access Software Management

Soft Skills

Strong Communication SkillsInterpersonal SkillsDetail-OrientedCritical ThinkingPatience Under Pressure

Tools & Technologies

VoIP Phone SystemsComputer HardwareSoftware SystemsPrintersScanners

Certifications & Qualifications

CompTIA A+Microsoft Certified IT Professional

Industry Keywords

IT TechnicianComputer ScienceInformation TechnologyData Privacy PrinciplesInternet Security

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Troubleshoot and resolve hardware, software, and network issues for both on-site and remote users
Install, configure, and update computer hardware, software, systems, networks, printers, and scanners
Maintain and configure VoIP phone systems and headsets
Provide technical support across the company in person or over the phone
Set up accounts for new users and assist with password or login problems
Test and evaluate new technology for potential benefits within the company
Train staff members on proper and safe technology use
Ensure security and privacy of networks and computer systems
Prepare and present usage and malfunction reports to management
Coordinate with internet service providers and hardware vendors to resolve issues
Participate in IT asset documentation and inventory management
Assist in implementation and management of virtual access software and endpoints

Requirements

What you’ll need

Proven experience as an IT Technician or relevant position
Excellent diagnostic and problem-solving skills
In-depth understanding of computer systems, networks, and a variety of tech products
Ability to manage multiple projects and tasks simultaneously while meeting deadlines
Good knowledge of internet security and data privacy principles
Certification as IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT Professional)
Associate’s or bachelor’s degree in Computer Science, Information Technology, or relevant field preferred
Strong communication and interpersonal skills
Detail-oriented and a critical thinker
Patience and the ability to work under pressure
Adaptability and willingness to learn new technologies

Benefits

Comp & perks

Paid training
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Employee referral program