City Property Management Company

IT Support

• Troubleshoot and resolve hardware, software, and network issues for both on-site and remote users
• Install, configure, and update computer hardware, software, systems, networks, printers, and scanners
• Maintain and configure VoIP phone systems and headsets
• Provide technical support across the company in person or over the phone
• Set up accounts for new users and assist with password or login problems
• Test and evaluate new technology for potential benefits within the company
• Train staff members on proper and safe technology use
• Ensure security and privacy of networks and computer systems
• Prepare and present usage and malfunction reports to management
• Coordinate with internet service providers and hardware vendors to resolve issues
• Participate in IT asset documentation and inventory management
• Assist in implementation and management of virtual access software and endpoints

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