Account Manager

City Wide Facility Solutions Jacksonville

. Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products .

Posted 9/23/2026full-timeTampa • Florida • United StatesMid-LevelSenior💰 $80,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management, service strategy formulation, and contractor negotiation within the building maintenance and facility management sectors. Proficient in utilizing CRM systems and Microsoft Office to enhance operational efficiency and client satisfaction.

Highest-signal resume keywords

Client Relationship ManagementBuilding Maintenance ManagementContract NegotiationBilingual Proficiency in English and SpanishCRM Database Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ManagementFacility ManagementService Strategy DevelopmentQuality Control InspectionsContractor ManagementClient Retention StrategiesPricing NegotiationLogistics ManagementMicrosoft Office ProficiencyCRM Utilization

Soft Skills

Detail-OrientedExcellent Communication SkillsRelationship BuildingPositive PersonalityFollow-Through on Commitments

Tools & Technologies

City Wide CRMOutlook

Certifications & Qualifications

High School DiplomaBachelor's Degree (Highly Desirable)

Industry Keywords

Building SolutionsClient SatisfactionService SpecificationsCompliance VerificationClient-Facility Activities

About the role

Key responsibilities & impact

Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services, determining pricing, staffing, and logistics
Manage Contractor relationships, including interviewing and hiring, negotiating pricing and contract terms, managing agreements, developing service specifications, verifying compliance, and removing or replacing Contractors as necessary
Ensure quality and client satisfaction through quality control inspections and follow-through with client commitments
Supervise and direct Night Managers to ensure client strategies are executed and services are performed correctly
Ensure adequate internal and external staffing to service clients
Promote, procure, and monitor client supplies
Communicate client issues with Contractors and the Director of Operations and address problems promptly
Use City Wide’s CRM for client inspections, extra charges, and Night Manager routing
Schedule non-routine client-facility activities using Outlook
Maintain Building Information Sheets, FSM Summary Sheets, Exhibit A’s, and complete, accurate, properly labeled MSDS sheets
Notify Sales Executives of potential accounts, especially new construction
Discuss quality control surveys with clients and communicate survey responses to operations staff and Contractors
Develop and implement plans to resolve client complaints or service deficiencies and monitor compliance
Approve Night Manager and Service Representative pay sheets
Assist Accounting with collecting overdue client invoices and Contractor payment invoices
Maintain route sheets, key/alarm sheets, and monthly planners
Participate in and attend monthly Contractor paydays

Requirements

What you’ll need

Three to five + years of sales and management experience in building maintenance, facility management, or equivalent experience
Bilingual proficiency in English and Spanish highly preferred
High School diploma required
Bachelor’s degree highly desirable
Highly detail-oriented and excellent follow-through on commitments
Positive and out-going personality; great at building relationships
Excellent verbal and strong written communication skills
Proficient in Microsoft Office and knowledge of CRM databases
Must have reliable transportation

Benefits

Comp & perks

Competitive compensation package with guaranteed base salary
Potential for uncapped commissions
Medical coverage
Dental coverage
Vision coverage
Supplemental insurance programs
401K
Mentorship and coaching
Defined sales career path