City Wide Facility Solutions Jacksonville

Sales

• Expand City Wide Facility Solutions' presence throughout Northwest Ohio
• Identify, develop, and secure new commercial clients
• Cultivate relationships with business owners, property managers, facility managers, and key decision-makers
• Identify, qualify, and secure new business opportunities
• Prospect through cold calling, networking, referrals, and outreach activities
• Develop and manage a robust sales pipeline
• Schedule and conduct appointments with prospective clients
• Build relationships with decision-makers and key stakeholders
• Generate leads through networking events, community involvement, and business organizations
• Conduct facility walkthroughs and needs assessments
• Present customized facility maintenance solutions
• Prepare proposals and pricing packages
• Negotiate agreements and close new business
• Maintain accurate and up-to-date CRM records
• Consistently achieve or exceed sales goals and performance expectations
• Establish long-term partnerships with clients
• Maintain professional communication throughout the sales process
• Collaborate with internal teams to ensure a smooth client onboarding experience
• Represent City Wide with professionalism and integrity in the marketplace

Sales Executive – Facility Solutions

Account Manager

• Lead, support, and develop a team of Enterprise Account Managers, Customer Service Representatives, and Data Analysts.
• Interview, hire, onboard, train, coach, and mentor team members.
• Lead weekly team meetings and conduct regular one-on-one coaching meetings.
• Support retention of key client relationships and identify expansion and revenue-growth opportunities.
• Build long-term relationships with enterprise client decision-makers and stakeholders.
• Serve as liaison between enterprise clients and franchise teams.
• Resolve escalated client concerns.
• Coach franchise partners and operations teams on service recovery, issue resolution, retention, and account growth.
• Lead and support Quarterly Business Reviews and strategic client conversations.
• Ensure account activity, service plans, and operational plans are accurately documented in the CRM.
• Oversee Master Service Agreement terms, renewals, price increases, and contractual requirements.
• Analyze account and departmental performance, identify trends, and refine strategies.
• Partner with Franchise Support, Legal, Operations, and Marketing.
• Improve policies, procedures, workflows, and service-delivery practices.
• Travel up to 30% to support client relationships, franchise teams, and business priorities.
• Perform other duties as assigned.

Director of Enterprise Account Management

• Generate new business through targeted B2B prospecting, outbound calls, emails, networking, industry events, and onsite engagement.
• Build and manage a pipeline of prospective clients within the protected territory.
• Identify decision-makers and develop relationships with property managers, facility managers, business owners, and other key contacts.
• Research businesses and identify opportunities for City Wide's facility services.
• Conduct onsite facility surveys to understand prospect needs and service requirements.
• Develop customized proposals and facility solutions.
• Present solutions to decision-makers, negotiate contract terms, and close recurring-service agreements.
• Work with pricing, measurements, cleaning rates, percentages, and other proposal components.
• Maintain accurate Microsoft Dynamics CRM documentation, including activity, opportunity stages, accounts, notes, and forecasts.
• Meet or exceed expectations for outbound activity, survey appointments, proposals, and closed business.
• Maintain knowledge of competitive pricing, industry trends, and City Wide's facility solutions.
• Collaborate with Facility Solutions Managers and Operations on client onboarding.
• Represent City Wide at networking events, trade associations, community functions, and client meetings.
• Contribute to a positive, team-oriented culture through consistent communication and follow-through.

Sales Executive

• Generate new commercial building service opportunities within an assigned territory.
• Identify prospective clients through cold calling, email outreach, networking, and in-person or foot canvassing.
• Build relationships with property managers, construction companies, facility managers, business owners, and key industry contacts.
• Identify client needs and recommend appropriate City Wide services.
• Conduct onsite building surveys and assessments.
• Develop and present customized proposals.
• Build rapport, overcome objections, negotiate, and close new business.
• Respond to incoming requests for information.
• Maintain knowledge of the commercial building maintenance industry, competitive landscape, services, and pricing.
• Develop opportunities for commercial building and specialty services.
• Collaborate with Operations to ensure proposed services can be delivered.
• Identify and recruit potential independent contractors and assist with onboarding.
• Coordinate new opportunities and service needs with Sales and Operations.
• Help ensure resources are available to launch new business.
• Maintain relationships with clients, prospects, coworkers, leadership, and independent contractors.
• Maintain accurate prospect and opportunity information in the CRM.
• Document prospect interactions, sales activities, proposals, and follow-up.
• Manage multiple opportunities, deadlines, sales strategies, and confidential information.
• Communicate regularly with Sales and Operations leadership.

Sales Executive – Commercial Building Services

• Set the strategic vision, priorities, goals, and long-term growth roadmap for Enterprise Account Management
• Lead, coach, and develop the Enterprise Account Management team
• Partner with field operations and franchise leadership to align enterprise account growth with operational capacity, service standards, and client expectations
• Oversee the enterprise account pipeline and processes for lead qualification, conversion, onboarding, expansion, retention, and renewal
• Own department budgeting, forecasting, P&L performance, profitability, and revenue targets
• Build and maintain executive-level relationships with enterprise account decision-makers
• Identify opportunities to expand the number and value of locations awarded within existing enterprise client relationships
• Evaluate market trends, customer needs, competitive positioning, and growth opportunities
• Ensure high-quality, consistently executed Quarterly Business Reviews
• Represent City Wide’s enterprise solutions with key national and regional accounts
• Collaborate with Marketing, Legal, Franchise Support, Operations, and other internal partners to deliver a consistent client experience
• Establish, monitor, and report key performance indicators to executive leadership
• Strengthen franchise engagement and confidence in the Enterprise Account Management program
• Travel approximately 30% to support enterprise customers, franchise partners, strategic meetings, and team development
• Drive revenue growth, retention, renewal, satisfaction, expansion, team performance, franchise engagement, budget performance, forecast accuracy, profitability, and revenue-target achievement

Vice President, Enterprise Account Management

• Identify, qualify, and pursue new B2B opportunities
• Conduct outbound prospecting via phone, email, and field activity
• Schedule and lead discovery meetings and presentations with decision-makers
• Build rapport, uncover client needs, present tailored solutions, and overcome objections
• Close new business and hand off accounts to operations and account management
• Maintain accurate, timely documentation in CRM
• Meet or exceed activity, pipeline, and revenue targets
• Collaborate with account managers and operations to ensure smooth onboarding
• Maintain a healthy pipeline and close short-cycle B2B deals
• Consistently hit or exceed quota

Solutions Engineer

• Manage day-to-day operations of an assigned portfolio of commercial client accounts.
• Manage client relationships, focusing on retention, satisfaction, and service expansion.
• Develop customized service strategies and schedules.
• Conduct client visits and quality control inspections.
• Address client concerns, troubleshoot service issues, and follow through on commitments.
• Negotiate agreements for additional services, including pricing, staffing, and logistics.
• Communicate client feedback and survey results to internal teams and contractors.
• Manage independent contractor relationships, pricing, service agreements, and contract terms.
• Ensure contractors meet client requirements, service specifications, and compliance standards.
• Coordinate contractor onboarding and new client account launches.
• Address performance concerns and arrange contractor replacements when necessary.
• Supervise and support Night Managers.
• Develop corrective action plans for complaints and service deficiencies.
• Ensure adequate staffing and resources.
• Coordinate non-routine service activities and maintain accurate client records and documentation.
• Use City Wide's CRM and other systems to document inspections, service activities, and account updates.
• Identify opportunities to expand client services and increase revenue.
• Coordinate procurement of supplies for client accounts.
• Communicate potential new business opportunities to the sales team.
• Assist with past-due client invoices and contractor payment-related matters.
• Review and approve Night Manager and Service Representative timesheets.
• Participate in monthly independent contractor payday activities.
• Complete required client inspections and submit daily reports.
• Monitor and communicate at-risk accounts through internal reporting.

Facility Solutions Manager

• Identify and qualify potential clients
• Initiate the sales process by scheduling appointments, understanding account requirements, and making initial presentations
• Close sales by building rapport with potential accounts, explaining service capabilities, overcoming objections, and preparing contracts
• Conduct a minimum of 20 hours of prospecting each week
• Utilize and manage the customer relationship management system (CRM) to maintain customer information
• Maintain and manage the Hot 25 list in CRM
• Maintain a positive work atmosphere through professional behavior and communication with clients, co-workers, and supervisors
• Perform other duties as assigned by management
• Develop new business through the full sales cycle, from lead generation to close
• Establish and nurture mutually profitable client relationships while working with account managers and the sales team

B2B Sales Executive

• Develop and execute a territory plan focused on acquiring net-new commercial clients
• Build and maintain a self-generated pipeline through cold calling, cold emailing, in-person prospecting, referrals, networking, and other outbound sales activities
• Identify and gain access to property managers, facility managers, business owners, operations leaders, procurement professionals, and other qualified decision-makers
• Conduct discovery meetings to understand facility needs, operational challenges, current service arrangements, and purchasing processes
• Perform on-site facility surveys and gather information for service recommendations and proposals
• Present customized facility-service solutions communicating value, expected outcomes, and City Wide’s service model
• Advance opportunities through qualification, proposal, objection handling, negotiation, and close
• Maintain consistent prospect follow-up and clear next steps
• Manage multiple sales opportunities across different stages
• Maintain accurate CRM records of prospecting activity, meetings, opportunities, proposals, next steps, and forecasts
• Monitor pipeline coverage and take proactive action when additional prospecting is needed
• Provide accurate sales forecasts and communicate risks or delays
• Collaborate with operations and account-management teams on organized handoff and onboarding of new clients
• Gather competitive intelligence and monitor market conditions in the assigned territory
• Represent City Wide Facility Solutions at business events, association meetings, networking functions, and community activities

• Prospect for new clients using cold calling, networking events, and referrals
• Build and nurture strong relationships with key decision-makers and influencers
• Deliver sales presentations highlighting the value of City Wide Facility Solutions' services
• Negotiate and close deals while meeting or exceeding sales targets
• Collaborate with internal teams to ensure seamless implementation and ongoing customer satisfaction
• Drive new business development and support businesses with facility maintenance needs

Sales Executive, B2B

• Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products
• Formulate and manage an effective service strategy and schedule tailored to each client
• Negotiate and enter into agreements with clients for additional services, determining pricing, staffing, and logistics
• Manage Contractor relationships, including interviewing and hiring, negotiating pricing and contract terms, managing agreements, developing service specifications, verifying compliance, and replacing Contractors as necessary
• Ensure quality and client satisfaction through quality control inspections and follow-through
• Supervise and direct Night Managers to ensure client strategies are executed and services are performed correctly
• Ensure adequate internal and external staffing to service clients
• Promote, procure, and monitor client supplies
• Communicate client issues with Contractors and the Director of Operations and address problems promptly
• Use City Wide’s CRM for client inspections, extra charges, Night Manager routing, and related tasks
• Schedule non-routine client-facility activities using Outlook
• Maintain Building Information Sheets, FSM Summary Sheets, Exhibit A’s, and complete and accurate MSDS sheets
• Notify Sales Executives of potential accounts, especially new construction
• Discuss quality control surveys with clients and communicate survey responses to the Director of Operations, Night Managers, and Contractors
• Develop and implement plans to resolve client complaints or service deficiencies and monitor compliance
• Approve Night Manager and Service Representative pay sheets
• Assist Accounting with collecting past-due client invoices and processing Contractor payment invoices
• Maintain route sheets, key/alarm sheets, and monthly planners
• Participate in and attend monthly Contractor paydays

• Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products
• Formulate and manage an effective service strategy and schedule tailored to each client
• Negotiate and enter into agreements with clients for additional services, determining pricing, staffing, and logistics
• Manage Contractor relationships, including interviewing and hiring, negotiating pricing and contract terms, managing agreements, developing service specifications, verifying compliance, and removing or replacing Contractors as necessary
• Ensure quality and client satisfaction through quality control inspections and follow-through with client commitments
• Supervise and direct Night Managers to ensure client strategies are executed and services are performed correctly
• Ensure adequate internal and external staffing to service clients
• Promote, procure, and monitor client supplies
• Communicate client issues with Contractors and the Director of Operations and address problems promptly
• Use City Wide’s CRM for client inspections, extra charges, and Night Manager routing
• Schedule non-routine client-facility activities using Outlook
• Maintain Building Information Sheets, FSM Summary Sheets, Exhibit A’s, and complete, accurate, properly labeled MSDS sheets
• Notify Sales Executives of potential accounts, especially new construction
• Discuss quality control surveys with clients and communicate survey responses to operations staff and Contractors
• Develop and implement plans to resolve client complaints or service deficiencies and monitor compliance
• Approve Night Manager and Service Representative pay sheets
• Assist Accounting with collecting overdue client invoices and Contractor payment invoices
• Maintain route sheets, key/alarm sheets, and monthly planners
• Participate in and attend monthly Contractor paydays

• Manage multiple client accounts, including day-to-day operations, retention, and satisfaction
• Customize service strategies and scheduling
• Negotiate service agreements and pricing for new contracts and add-on solutions
• Oversee contractor relationships, compliance, quality, and performance communication
• Conduct site walkthroughs to verify standards and resolve issues
• Partner with Night Managers and the Director of Operations to execute and improve service delivery
• Track service activities, supplies, and client feedback in CRM and planning tools
• Respond to and resolve client concerns
• Monitor staffing and resource needs

• Manage assigned client relationships, including retention, expansion, and diversification of facility solutions/products
• Formulate and manage service strategies and schedules tailored to each client
• Negotiate client agreements for additional services, including pricing, staffing, and logistics
• Manage Contractor relationships, including interviewing, hiring, pricing, contract terms, service specifications, compliance, and replacement
• Conduct quality control inspections and ensure client satisfaction
• Supervise and direct Night Managers
• Promote, procure, and monitor client supplies
• Communicate and resolve client issues with Contractors and the Director of Operations/owner
• Use City Wide’s CRM for client inspections, extra charges, and NM routing
• Schedule non-routine client-facility activities using Outlook
• Maintain Building Information Sheets, FSM Summary Sheets, Exhibit A’s, and MSDS documentation
• Notify Sales Executives of potential territory accounts
• Develop and implement plans to resolve complaints or service deficiencies
• Approve Night Managers’ and Service Representatives’ pay sheets
• Assist Accounting with collecting overdue client invoices and Contractor payment invoices
• Maintain route sheets, key/alarm sheets, and monthly planners

Account Manager – Facility Solutions Manager

Compliance

• Visit 4 to 5 client buildings each night for final walkthroughs
• Audit crews' work against the scope of work
• Verify that hot spots and every area meet service standards
• Coach contractor crews on the City Wide team cleaning process
• Lead crews through coaching and relationships
• Detail hard-to-reach areas personally
• Submit photo recaps so day managers can brief clients
• Own service quality after dark

Sales Executive – Facility Solutions

Director of Enterprise Account Management

Sales Executive

Sales Executive – Commercial Building Services

Vice President, Enterprise Account Management

Sales Executive

Facility Solutions Manager

B2B Sales Executive

B2B Sales Executive

Sales Executive, B2B

Account Manager

Account Manager

Account Manager

Account Manager – Facility Solutions Manager

Bilingual Compliance Manager – Building Maintenance