Account Manager

City Wide Facility Solutions Jacksonville

. Cultivate and expand client relationships, ensuring high retention rates and identifying opportunities for service diversification and expansion .

Posted 10/15/2026full-timeLouisville • Kentucky • United StatesMid-LevelSenior💰 $70,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management, service delivery oversight, and operational efficiency improvement. Proven ability to lead diverse teams while maintaining high standards of quality and compliance.

Highest-signal resume keywords

Client Relationship ManagementService Delivery OversightLeadership SkillsCRM Database ProficiencySales and Management Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ExperienceFacility ManagementQuality Control InspectionsOperational EfficiencyService Diversification

Soft Skills

Detail OrientedExcellent Communication SkillsPositive PersonalityRelationship BuildingFollow-Through

Tools & Technologies

Microsoft OfficeCRM Software

Certifications & Qualifications

High School DiplomaBachelor's Degree (Desirable)

Industry Keywords

Building MaintenanceFacility ManagementClient RetentionService SalesContractor Management

About the role

Key responsibilities & impact

Cultivate and expand client relationships, ensuring high retention rates and identifying opportunities for service diversification and expansion
Oversee service delivery across all client sites
Maintain high standards of quality and compliance
Manage contractor relationships, including hiring, negotiation, and performance assessments
Address and resolve client concerns
Coordinate site visits
Develop strategic solutions to improve client satisfaction and operational efficiency
Use City Wide’s CRM to manage client interactions, service schedules, and performance reporting
Leverage data to improve service delivery
Maintain a 96–98% client retention rate
Generate extra service sales based on territory targets
Conduct and report detailed quality control inspections
Manage service delivery in compliance with client and company standards
Lead and develop the team, ensuring high performance and adherence to company protocols

Requirements

What you’ll need

3-5 plus years’ sales and management experience in building maintenance, facility management or equivalent experience
High School diploma required
Bachelor’s degree highly desirable
Highly detail oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Excellent verbal and strong written communication skills
Proficient in Microsoft Office
Knowledge of CRM database
Must have reliable transportation
Strong leadership skills with experience managing diverse teams
Motivated by a fast-paced, results-driven environment

Benefits

Comp & perks

Competitive base salary
Attractive commission structure
Robust/comprehensive benefits package
Health insurance
Paid time off (PTO)
Paid holidays
Competitive bonus structure
Uncapped commission and bonus opportunities
First-year earning potential: $80,000–$110,000
Second-year earning potential: $110,000–$120,000
Car allowance
401(k)
Supportive, team-oriented work environment
Opportunities for professional growth and development
Promotion-from-within opportunities