Account Manager

City Wide Facility Solutions Jacksonville

. Cultivate and expand client relationships, ensuring high retention rates and exploring opportunities for service diversification and expansion .

Posted 10/17/2026full-timeNashville • Tennessee • United StatesMid-LevelSenior💰 $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, service delivery oversight, and operational efficiency enhancement. Proven ability to lead teams, maintain high retention rates, and leverage CRM tools for performance reporting.

Highest-signal resume keywords

Client Relationship ManagementService Delivery OversightTeam LeadershipSales ExperienceCRM Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ManagementQuality Control InspectionsOperational EfficiencyService DiversificationPerformance Assessment

Soft Skills

Detail OrientedExcellent CommunicationRelationship BuildingProblem SolvingPositive Attitude

Tools & Technologies

CRM DatabaseMicrosoft Office

Industry Keywords

Building MaintenanceFacility ManagementClient RetentionService Delivery ComplianceContractor Management

About the role

Key responsibilities & impact

Cultivate and expand client relationships, ensuring high retention rates and exploring opportunities for service diversification and expansion
Oversee service delivery across all client sites, maintaining quality and compliance standards
Manage contractor relationships, including hiring, negotiation, and performance assessments
Address and resolve client concerns
Coordinate site visits
Develop strategic solutions to enhance client satisfaction and operational efficiency
Use City Wide’s CRM to manage client interactions, service schedules, and performance reporting
Leverage data to improve service delivery
Maintain client retention rates of 96-98%
Generate extra service sales based on defined territory targets
Conduct and report detailed quality control inspections
Manage service delivery in compliance with client and company standards
Lead and develop the team, ensuring high performance and adherence to company protocols

Requirements

What you’ll need

3-5 plus years of sales and management experience in building maintenance, facility management or equivalent experience
High School diploma required
Bachelor’s degree highly desirable
Highly detail oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Excellent verbal and strong written communication skills
Proficient in Microsoft Office
Knowledge of CRM database
Must have reliable transportation

Benefits

Comp & perks

Uncapped commissions with first year earnings $110,000 plus
Top performers making over $200,000
Protected territory
Expense/entertainment account
Vehicle reimbursement $600.00 monthly
Mentorship by company leadership
Company issued laptop and iPhone
Paid time off
7 paid holidays
401k – company match
Health insurance
Dental insurance
Vision insurance
Competitive bonus structure